Manager Credit & Revenue

APS•Phoenix, AZ

8d•Hybrid

About The Position

Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona. Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity. Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. SummaryThe Manager of Credit & Revenue leads strategy, policy, and operations that safeguards the company¿s financial health while delivering a fair, dignified, and customer focused collections experience. This role governs credit-related policies-including late fees, deposits, disconnections, payment arrangements, and revenue recovery-ensuring compliance with Service Schedule 1 and applicable federal and state regulations. The manager is accountable for monitoring and reporting internally and externally on aged receivables, uncollectible accounts, and credit risk, and develops strategies to drive sustainable reductions. The manager also collaborates with business partners to resolve complex operational issues with urgency and oversee the implementation of practical, effective solutions.

Requirements

Bachelors degree in Business, Finance, Marketing or related degree
Eight (8) years' experience in the utility industry, Accounting, Finance, and/or credit and collections environment.
In lieu of a degree, a total of twelve (12) years combined education and work-related experience in utility industry, Accounting, Finance, and/or credit and collections environment.

Nice To Haves

Leadership experience involving planning, organizing, directing and evaluating the work and performance of subordinates.
Excellent communication skills; able to express ideas clearly and effectively both orally and in writing.
Strong analytical and project management skills.
Proven ability to establish and maintain effective working relationship with all levels of personnel and other departments.
Adapts to changing environment and shift priorities while managing a wide range of projects
Working knowledge of rate applications, electric metering, billing procedures, customer information systems and/or ACC Rules and Regulations.
Proficiency with Microsoft Word, Excel, Outlook and PowerPoint.

Responsibilities

Set and execute strategy, policies, and operating standards for revenue, credit, collections, and payments that protect financial health while ensuring a fair, dignified customer experience. Develop and track operational KPIs
Establish and govern policies for late fees, deposits, disconnections, payment arrangements, and revenue recovery, ensuring consistent and equitable application.
Partner with Legal and Regulatory to ensure compliant, practical application of Service Schedule 1 and adherence to all federal and state requirements.
Lead, develop, and retain a diverse, high performing team through coaching, performance management, and development planning.
Monitor, analyze, and report on aged receivables, uncollectible accounts, and credit risk; develop and implement strategies to reduce arrears and write offs.
Oversee Red Flag compliance programs to protect customers from fraud and identity theft, ensuring timely issue resolution.
Manage and support payment channels, third party collection agencies, and vendor relationships to ensure performance, compliance, and customer experience standards.
Identify and resolve complex operational, financial, and compliance issues with appropriate urgency and sound judgment.
Communicate effectively with all levels of leadership and external stakeholders, delivering clear, actionable insights and recommendations.
Prepare, recommend and oversee development of operating budgets. Monitor spending for adherence to budget; plans, develops and recommends plans to address variances. Continually improves department work processes and maintains reports monitoring team performance as well as budgets.