Manager, Credit & Collections

Bonduelle Group Americas•Philadelphia, PA

1d•Onsite

About The Position

The Manager, Credit & Collections is responsible for developing, implementing, and enforcing policies that govern the company’s credit and collections operations nationwide. This role evaluates customer creditworthiness, establishes and monitors credit limits, manages collection activities (including PACA actions and dispute resolution), oversees litigation when necessary, and ensures effective cash flow management. The leader in this position will guide cross-functional collaboration across Sales, Finance, Customer Service, and Operations to maintain strong customer relationships, minimize financial risk, and optimize receivables performance.

Requirements

Bachelor’s degree in Business Administration, Accounting, Finance, or related field.
Minimum 5 years of progressive Credit and Collections experience in an automated, multidivisional environment, in a supervisory or managerial role.
Advanced Excel skills and strong data management capabilities.
Proactive problem-solving skills with the ability to prevent and diffuse issues.
Strong team management and leadership capabilities to prioritize and handle multiple tasks.
High level of interpersonal, written, verbal communication skills.
Maintain a high level of confidentiality and professional skepticism.
Strong negotiation skills and ability to manage complex customer accounts.
Strong proficiency with ERP systems (JD Edwards or similar).

Nice To Haves

Familiarity with PACA regulations, credit rating systems (D&B, Blue Book, Red Book), and produce-industry credit practices.
Experience in produce, food manufacturing, and/or consumer packaged goods industry.
Prior experience in a sustainability-focused or B Corp-certified organization.
Demonstrated ability to thrive and work collaboratively across organizational levels within fast-paced and/or high-volume environments.
Track record of delivering results with a strong bias for action.

Responsibilities

Develop, recommend, and enforce credit and collections policies and procedures.
Review customer and supplier credit risk using D&B, Blue Book, Red Book, financial statements, trade references, and other established sources.
Establish and monitor customer credit limits and terms aligned with company risk tolerance.
Review customer’s financial health regularly, maintain complete and up-to-date customer’s credit files, and external risk ratings.
Prepare and distribute weekly credit hold reports, alerts, and cash receipts projections.
Oversee national credit decisions and ensure consistent application of credit standards across the organization.
Partner closely with Sales, Customer Service, Operations, and Finance to educate teams on credit practices and prevent issues.
Maintain department workflows, internal controls, SOPs, and process documentation.
Lead continuous improvement initiatives that enhance efficiency, reduce risk, and improve cash flow.
Oversee the collections process for all delinquent accounts, including direct involvement in challenging or escalated accounts.
Draft collection letters, initiate litigation when required, and file Informal or Formal PACA Complaints as needed.
Negotiate payment arrangements and monitor adherence to negotiated terms.
Maintain accurate documentation of all correspondence associated with collection efforts and litigation.
Lead monthly DSO reporting, A/R aging analysis, and cash collections forecasting.
Ensure compliance with PACA regulations, state and federal credit laws, and internal controls.
Support internal and external audits, tax compliance reviews, and financial reporting requirements.
Maintain and update departmental policies, procedures, and run books.
Uphold Bonduelle’s B Corp and B!Pact commitments through responsible financial stewardship.