Manager, Course Publication

Western Governors University•Salt Lake City, UT

1d•Hybrid

About The Position

The Manager of Course Publication will lead and develop a team within WGU’s Program Development department to manage the timely and accurate publication of WGU products (including curriculum and assessments) to WGU curriculum and assessment delivery systems. This individual supports WGU student success and satisfaction by ensuring that WGU and industry quality standards are applied by team members and aligned with departmental goals and objectives. The manager will effectively influence change in a highly matrixed organization while ensuring timelines and objectives of departmental strategies and initiatives are met in a timely manner.

Requirements

Proven ability to manage complex projects
Proficiency with project management systems and tools
Ability to manage large-scale data entry
Ability to work effectively in a highly matrixed organization
Ability to organize, coordinate, and direct teamwork and results
Ability to collaborate and be part of a dynamic team with excellence, integrity, and respect, including managing remote and on-site teams
Ability to build relationships and influence at all levels
Ability to coach and develop direct reports
Ability to be an agent of change in a rapidly changing environment
Ability to apply new, innovative thinking to new problems
Proven ability to analyze data to identify trends and recommend innovative process improvement
Excellent organizational and project management skills, including the ability to effectively handle multiple tasks and pay attention to detail
Sound judgment and decision-making skills
Bachelor’s degree in Business Administration, Management, or a similar field
4 years of professional experience
1+ years leading and managing people, teams, or projects
1 year of project management experience

Nice To Haves

Master’s degree in Business Administration, Management, or a similar field
Project Management Professional (PMP) Certification
Understanding of higher education, WGU, and program development preferred
Experience in IT and IT systems

Responsibilities

Manages a team of professionals in publishing WGU products to delivery systems in accordance with established quality assurance processes
Maintains and communicates the publication processes to ensure accurate and timely product handoffs and delivery to students
Gathers and reviews assessment system data and makes recommendations for innovative improvements to the user experience
Coordinates publication projects for multiple colleges to publish new content, in collaboration with the project management team, ensuring publication volumes and deadlines are met
Ensures quality assurance processes are undertaken to ensure accurate and functional publication of products
Provides input to the project management team leadership to develop or refine project management procedures and processes
Develops and maintains relationships with vendors and internal stakeholders for delivery systems
Manages an internal system that coordinates various production tasks and teams, using quantitative data to execute improvements to process and practice
Monitors and reports publication team capacity status, including risks, issues affecting publication schedule, and milestone achievements
Implements strategic initiatives to support projected Program Development growth
Contributes to and recommends best practices and changes in technology related to the performance of Program Development initiatives, making independent decisions that align with department strategies
Ensures overall quality, consistency, and functionality of all work by team members to ensure a high level of performance and engagement of all team members
Provides measurable feedback to direct reports and coaching to improve performance
Works with cross-functional teams to ensure collaboration among team members
Holds direct reports accountable to performance metrics
Performs other related duties as assigned.