Manager, Corporate Travel Services

Royal Caribbean Group•Miami, FL

4d•Onsite

About The Position

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. This position is on site in Miramar, Florida. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group's Guest Travel Services has an exciting career opportunity for a full time Manager, Corporate Travel Services reporting to the Director, Guest Travel Services Product Operations Position Summary: The Corporate Travel Manager is a strategic leader responsible for the management, execution, and oversight of the company's global travel program. This role leads the travel operations team, which provides booking and service support, while also driving key initiatives across policy development, vendor and contract management, cost optimization, compliance, and traveler safety. The scope of this role includes all business-essential travel funded by the company, covering shoreside employees at all levels, including the Executive Committee, select shipboard employees, entertainers, vendors, and other approved travelers. The Corporate Travel Manager ensures that travel operations are aligned with organizational goals, delivering a safe, efficient, and cost-effective travel experience for all stakeholders.

Requirements

Bachelor's degree (preferably in Business, Hospitality, or a related field) and brings 5+ years of proven leadership experience, including executive-level communication across all organizational levels.
Demonstrates expertise in travel technology platforms, strategic data analysis, vendor and contract management, and risk mitigation within a corporate travel environment.
Proven experience in process improvement and change management within a dynamic business environment.
Demonstrated ability to work effectively in a multicultural and diverse workplace.
Exceptional verbal and written communication skills, including strong presentation abilities across all organizational levels.
Strong organizational skills with the ability to manage multiple projects independently in a fast-paced, deadline-driven environment.
Proficiency in Global Distribution Systems (GDS)
Advanced communication skills with the ability to engage and influence stakeholders at all levels of the organization.
Proficient in Microsoft Office Suite, with intermediate to advanced skills in Excel and PowerPoint.

Nice To Haves

Sabre experience strongly preferred.

Responsibilities

Develop and maintain corporate travel policies that reflect industry's best practices and support business objectives.
Partner with internal stakeholders to support budget planning and travel coordination for major projects—including new builds and dry docks—while ensuring compliance with corporate travel policies.
Lead and manage travel programs with a strategic focus on Cost, Compliance, Service, and Controls.
Manage strategic vendor relationships to ensure high-quality, cost-effective services are delivered by airline charter companies, commercial airlines, hotels, and ground transportation providers.
Oversee duty of care initiatives to safeguard traveler well-being and mitigate travel-related risks.
Stay informed on travel industry trends, technologies, and regulatory changes to continuously improve program effectiveness and traveler satisfaction.
Collaborate with senior leadership to recommend and implement updates to travel policies and processes in response to evolving business needs and market conditions.
Design and manage travel processes that prioritize ease of travel and a positive traveler experience, while maintaining compliance with company policies.
Perform additional duties as assigned, including project management and cross-functional initiatives related to travel operations.