Travel Services Manager
About The Position
Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games. Discord is seeking a Travel Services Manager to support our employees as they travel safely and productively for work. This role is ideal for someone who is passionate about corporate travel, customer experience, and building programs that scale in a growing organization. At Discord, our mission is to create belonging for everyone. This role plays a meaningful part in that mission by ensuring our travelers feel supported, informed, and cared for wherever work takes them. The Travel Services Manager will report to the Senior Director, Workplace.
Requirements
- A bachelor’s degree or equivalent experience
- 7+ years of experience in corporate travel management or a related hospitality field
- A strong customer service orientation and excellent interpersonal skills
- Experience developing and delivering presentations and training programs
- A thoughtful perspective on how hybrid work has influenced corporate travel
- Comfort operating in a fast-paced, high-growth tech environment
- Demonstrated experience managing and scaling a corporate travel program
- Experience negotiating travel contracts and vendor agreements
- Strong analytical and reporting capabilities, including building customized metrics and generating actionable insights
- Excellent organizational skills, with the ability to manage multiple stakeholders and projects simultaneously
Nice To Haves
- Familiarity supporting employees who are newer to business travel (preferred)
- Experience working with modern TMC and OBT solutions
- A track record of driving 90%+ travel program adoption
- Experience scaling travel programs in a high-growth tech company (preferred)
Responsibilities
- Deliver exceptional customer service to Discord travelers
- Champion and promote the travel program to ensure employees understand policies, processes, and available resources
- Develop and facilitate travel training for new hires and existing employees
- Evaluate and recommend appropriate levels of company investment in travel
- Design and evolve travel programs and policies as business needs grow
- Onboard and manage external vendors and partners as the program scales
- Maintain and regularly update travel policies
- Source and manage hotel room blocks for company needs
- Drive strong program adoption across the organization
- Partner with Corporate Security to support traveler safety initiatives
- Manage the relationship with our Travel Management Company (TMC) and Online Booking Tool (OBT) provider
- Participate in contract negotiations with travel service providers
- Collaborate closely with Finance on policy development and cost management
- Deliver monthly reporting to provide leadership visibility into travel spend and behavior trends
- Build strong cross-functional relationships with teams including Admin, Employee Experience, Finance, Corporate Security, and Procurement
- Provide both strategic direction and hands-on operational support as the program matures
- Collect and analyze data to continuously improve the travel program
- Measure and enhance traveler satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Manager
