Manager, Corporate Operations

Domino's•Ann Arbor, MI

About The Position

The Manager – Corporate Operations is responsible for managing end-to-end operations of a set of stores with an emphasis on maximizing sales and profitability. The MCO is responsible for executing company initiatives, ensuring all stores are compliant with company standards, and leading a team of store managers and team members to drive positive team member engagement and retention.

Requirements

Bachelor’s degree or equivalent experience preferred
Minimum 3 years multi-unit experience in restaurant/retail industry
Experienced in ensuring operational effectiveness for multi-unit organizations
Thorough understanding of Domino’s Pizza standards, policies & procedures
Ability to read financial statements, strong analytical skills
Ability to effectively and professionally provide guidance and coaching to store management and team members
Ability to plan and conduct effective meetings
Experience working independently
Result driven with unwavering integrity
Strong oral and written communication skills including public speaking
Strong organizational skills
Must be able to travel up to 25%

Responsibilities

(30%) Manage, Support, and Lead Managers and Team Members at all Levels
Provide direction and communicate company, market, and area goals, partner and work with GMs to establish plans, set goals and track progress
Regularly address big rock opportunities at each store and conduct stores visits to ensure progress is being made and standards are being met and maintained
Coach and develop team members at all levels to ensure efficiency of their positions
Empower GMs and AMs to take full accountability for store performance; hold team accountable to expectations, goals, and systems
Ensure all team members follow safety and security protocols
Support team member onboarding
(25%) Achieve Operational Excellence
Ensure operational goals are met; turnover, club time/SA, food variance, labor efficiencies, OA, FSE
Reinforce execution of Team USA expectations and company operating standards
Identify and diagnose ongoing operational gaps in underperforming stores; develop formal action plans to resolve gaps
Partner with field support resources to address gaps
Hold GMs accountable to executing action plans and track progress and promote a sense of urgency
Ensure excellent customer service
Support and acts on all implementation instructions for new product/innovations and national calendar initiatives
Effectively manage the assets within the area including facilities, work orders and fleet vehicles
(10%) Develop Talent
Enforce systems and processes that drive effective hiring, retention, training, and development
Hold General Managers accountable to ensure meeting staffing and training goals
Identify and develop high-potential Assistant Managers as succession candidates for the General Manager position; ensure certifications are completed
Coordinate with Human Resources to strategize on staffing and turnover practices
Drive team member and customer engagement
Conduct twice a year General Manager performance appraisal and provide feedback with a focus on development through a quarterly individual development plan
(10%) Manage Financial Oversight
Review key financial results daily and follow up with outliers
Analyze and track key financial/operational data to drive meaningful business insights
Develop executive presentations and present key trends and results to DCO
Present financial/operational weekly updates during Market Leadership and GM meetings
Ensure stores are meeting operating plan through the use of period P/L reviews
(10%) Be a Brand ambassador and grow the Brand!
Support and execute all National calendar initiatives, including new promotions, additional ordering platforms and promotional weeks
Partner with field support resources to execute LSM initiatives, grand openings and customer appreciate days
Capture all orders coming into the stores through bad and canceled order management, partner with local safety and loss prevention when needed
(10%) Train and Develop the bench
Facilitate AM in training instructor led training, including opening, closing and rush
Facilitate other instructor led training classes as needed
Complete certifications on AMs in training prior to them running a solo shift
Complete certifications on future AGMs for promotion
Ensure all team members complete role-based training within the first week on the job
(5%) Administrative
Complete and share your weekly outlook calendar with your manager
Respond to all e-mails within 48 hours
Always conduct yourself in a professional manner, on all forms of communication
Ensure store communication boards are updated and in compliance
Work with and hold GMs accountable for all compliance information being completed in a timely manner