Manager, Contractor Growth at Block Renovation

Block Renovation•New York, NY

7h•Hybrid

About The Position

Block Renovation is rebuilding the $500B+ renovation industry. We’ve built a nationwide platform that connects homeowners and business owners with high-quality contractors and brings transparency, predictability, and scalability to home renovation. Our mission is simple but ambitious: empower millions of homeowners and business owners to create spaces they love while helping thousands of contractors build thriving businesses. We are a fast-growing, technology-enabled marketplace operating across the U.S., and we’re just getting started. The Role Block is looking for a Manager, Contractor Growth to own the strategy and execution behind contractor activation, engagement, and proposal conversion across our marketplace. This role sits at the intersection of revenue, contractor experience, and marketplace health. You’ll build the playbook for how we activate and enable contractors nationwide, and translate frontline insights into strategic improvements. The right person is entrepreneurial, analytical, and motivated to build something from the ground up, not just execute a predefined plan.

Requirements

5+ years of experience in marketplace operations, supply-side growth, account management, or contractor/vendor enablement
Experience leading cross-functional initiatives
Strong analytical instincts, you can diagnose root causes from performance data and translate them into action
Exceptional communication skills with the ability to build credibility with contractors and internal stakeholders
Comfort operating in ambiguity, you create structure and process where none exists
Track record of improving performance through strategic thinking and structured execution

Nice To Haves

Experience in construction, home services, real estate, or two-sided marketplaces.
Familiarity with CRMs and operational dashboards.

Responsibilities

Drive Contractor Activation & Engagement
Own the activation strategy across markets, improving work order acceptance rates and contractor responsiveness
Identify root causes behind low engagement, scope misalignment, or decline trends.
Design proactive outreach campaigns targeting declined work orders, expired matches, and inactive contractors
Own Proposal Conversion
Remove friction between accepted work orders and published proposals, this is the highest revenue lever on the contractor side
Build and iterate on training resources, support sessions, and scalable enablement processes
Track conversion patterns and proactively intervene where contractors stall post-site visit
Shape Marketplace Strategy Through Insights
Turn contractor conversations into actionable intelligence, surfacing patterns in decline reasons, UX friction, and supply-demand imbalances
Partner with Product, Recruitment, and Sales to drive improvements across the platform
Present recommendations to leadership backed by data and frontline context