F&B - Manager, Conference Services

Wintergreen Pacific LLC•Nellysford, VA

About The Position

Serve as an integral part of the Conference and Sales team, assisting group meeting and event planners with design and implementation of successful events at Wintergreen. Function as the key contact for the client in all aspects of coordination and follow-up, planning and execution of programs and events. Coordinate functions with all resort departments and vendors. Adjust and maintain group lodging blocks, processing necessary information within resort guidelines, and effectively meeting deadlines. Act as liaison between meeting planner and resort departments, professionally managing requests, both in the planning stages and when groups are on site. Build long-term relationships with clients in order to generate repeat business. Proactively upsell all aspects of the resort to groups, including accommodations, F&B, activities, recreation, AV, and transportation.

Requirements

Excellent sales, telephone and guest services skills, and the ability to conduct client and associate interactions in a professional manner. Outstanding customer service skills a must.
Must have experience in the hospitality industry.
Leadership skills with the ability to make quick, educated decisions and work with minimal supervision.
Computer experience needed with Microsoft Word, Microsoft Excel, Springer Miller, and IVvy knowledge helpful.
Flexible schedule required with ability to work weekends, nights, early mornings, long days, and some holidays, as needed.
Guest service focused with excellent verbal and written communication skills.

Nice To Haves

Some F&B background is desirable.
Computer experience needed with Microsoft Word, Microsoft Excel, Springer Miller, and IVvy knowledge helpful.

Responsibilities

Promote and sell F&B, accommodations, transportation, recreation, activities, and conference programs that meet and exceed department budget goals.
Manage accounts through the planning process to ensure a successful event from pre-arrival to post-departure. Coordinate all aspects and details of agenda.
Optimize revenue when selling events.
Communicate all details, changes, revisions with client and proper departments following resort policies and guidelines by generating BEO’s, event agendas, memos, and any necessary correspondence.
Work in tandem with the Conference Sales Managers to ensure total execution of groups/clients expectations and needs.
Schedule site planning, pre-conference meetings, and manage ongoing communications with internal teams.
Follow up with Banquet Managers on signage and timeliness of set-up, cleanliness of meeting rooms, conference center, and public areas to ensure functions are arranged as indicated.
Sell and reserve necessary recreation, activities, and transportation needs with respective departments.
Manage clients by corresponding in a timely and professional manner throughout the planning stages as well as contacting client upon arrival and periodically during their visit to ensure a successful program.
Ensure accuracy and timely reporting of charges, meeting room rentals, and miscellaneous services.
Arrange all aspects of F&B from restaurant reservations to banquet functions.
Sell and secure entertainment, photographers, florists, tents, and other ancillary services for events.
Proactively predict and solve potential issues with a group’s program, exercising appropriate judgment and finding quick solutions.
Keep abreast of rate changes, package information, and resort operation schedules.
Interact with and assist clients whose files may be assigned to another Conference Services Manager during pre-planning and while on site as necessary.
Assist in distribution of BEO’s, event agendas, F&B and general weekly reports and updating lobby board.
Keep bookings organized and up to date through the iVvy Sales & Catering System
Keep Director of Conference Sales and F&B team of group situations, comments, and criticism, both positive and negative during planning stages and while on site.
Attend weekly program review meetings.
Assist in planning internal events and executing special events throughout the resort as needed.
Assist clients on site with business office needs, i.e., printing, copies, messages, etc.
Ad hoc duties as assigned from time to time.
Follow up with clients post-event to garner feedback and promote future bookings.

Benefits

competitive compensation with a comprehensive benefit portfolio for full-time year-round associates: (Medical, Dental, Vision, Life, Short and Long Term Disability Insurances as well as Paid Time Off and a 401K plan)
Our unique Recreational Benefit Package offers associates free and/or discounted resort activities, services and products.

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