Manager, Computer Operations

Cook Systems • Tampa, FL

2d • Onsite

About The Position

Summary: The Operations Manager is responsible for overseeing production, data control, and operational support in the data center. This role involves developing and implementing standards, procedures, and processes to enhance operational efficiency. The Operations Manager plans and manages the integration of new technologies to ensure high performance and reliability, and they define and negotiate service level agreements.

Requirements

• Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• Minimum of 7 years of IT work experience, including managing teams responsible for production and operations support.
• Experience in middle-level management within data center operations.
• Proven ability to manage and mentor supervisors, project leaders, and technical staff.
• Strong skills in developing and implementing operational standards and procedures.
• Ability to work under general direction of senior-level management.
• Excellent communication and negotiation skills for defining service level agreements.

Responsibilities

• Oversee and coordinate daily activities of the operations center.
• Develop and implement standards, procedures, and processes for the operations group.
• Plan and manage the support of new technologies to ensure optimal data center performance and reliability.
• Define and negotiate service level agreements.
• Provide input and recommendations on business continuance and process improvements.
• Manage and mentor supervisors, project leaders, and technical staff.
• Work on multiple, complex projects as a project leader and subject matter expert.

Benefits

• Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
• Protect what matters most with life, critical illness, and accident insurance through Unum
• Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia
• Our Health Gap Insurance through Sun Life helps cover unexpected costs
• Build your future with our 401(k) plan through The Standard. You’re eligible after just six months

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees