Manager, Compliance Culture (US)

TD • Charlotte, NC

1d • $91,000 - $145,600

About The Position

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization.

The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank’s size, complexity, and risk profile. In this role, you’ll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future. Beyond technical expertise, we’re looking for someone with an entrepreneurial mindset—someone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the US Compliance team redefines the bank's compliance program and structure.

The Manager, Compliance Culture, will play a critical role in enhancing and sustaining a mature culture of compliance across the compliance organization. This individual will align with enterprise culture programs, OSFI Guideline E-13, SR 08-08 and the expectations set for risk culture by the Board and Senior Management. This role will be responsible for designing, implementing, and overseeing initiatives that embed regulatory compliance values, behaviors, and mindsets across the enterprise, ensuring the bank can proactively navigate uncertainty and maintain strong oversight and control specific to a Culture of Compliance. This individual will lead efforts to evolve and operationalize cultural maturity by aligning governance, strategic intent, resources, and behavioral norms to build a resilient and sustainable culture of compliance. The role will establish measurable standards and continuous improvement mechanisms to strengthen the bank’s regulatory compliance program.

Requirements

• Undergraduate degree or equivalent work experience
• 7+ years of experience
• Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas
• Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists
• Leads cross-functional teams or projects with significant resource requirements, risk and/or complexity
• Independently manages end-to-end functional programs
• Uses sophisticated analytical thought to exercise judgement and identify solutions
• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• Impacts the achievement of sub-function or business line objectives within the area they are accountable for
• Work is guided by policies and industry standards/methods
• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• Works autonomously as the lead and guides others within area of expertise
• Cultural awareness and change management
• Regulatory/ Audit/ Remediation-based acumen and risk-based thinking
• Influencing and relationship-building
• Strategic planning and program execution
• Innovation and continuous improvement mindset
• Works with Compliance partners and other related groups (such as Legal and Risk) to support creation of documentation and reports required by external regulatory bodies and TD internal groups
• Leads development of team procedures and governance processes and advises the Compliance stakeholders and teams of changes and enhancements to enterprise Compliance programs and requirements and where they may impact in the organization
• Provides governance oversight through management of the policy and training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees)
• Assists Compliance team members in the use of Issues and Events system for tracking and reporting
• Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the Compliance program
• Represents CGO as a specialist on internal or external committees as well as on enterprise-wide Regulatory Change Management initiative, as required
• Delivers relevant subject matter expertise and Compliance advice to business Compliance partners
• Interacts with control functions within the organization
• Conducts meaningful research, analysis, and assessment of Compliance program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise Compliance programs
• Participates in/manages regulatory examinations and external/internal audits with respect to request for information regarding CGO portfolio; reviewing, packaging and providing information for department executive
• Adheres to enterprise frameworks and methodologies that relate to activities for our business area
• Makes sure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Manages business operations to be in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Participates in cross-functional/enterprise/initiatives as a subject matter expert helping to identify risk/provide guidance for complex situations
• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices
• Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exists
• Leads/facilitates and/or implements actions/remediation plans to address performance/risk/governance issues
• Actively manages relationships within and across various business lines, corporate and/or control functions and manages alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
• Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Nice To Haves

• 3+ years of experience in regulatory compliance, risk management, culture transformation, or organizational change in the financial services industry.
• Deep understanding of compliance frameworks, risk culture principles, and regulatory expectations (including OSFI Guideline E-13, FRB SR0808, and OCC Heightened Standards).
• Demonstrated success leading cross-functional initiatives focused on behavioral change, compliance culture, or ethics programs.
• Strong project management, facilitation, and communication skills, with the ability to influence at all levels.
• Strong communication skills that drive engagement and action.
• Proven ability to think strategically and execute tactically in a complex, fast-paced environment.
• Bachelor’s degree required; advanced degree or certifications (e.g., CRCM, CCEP) preferred.

Responsibilities

• Strategic Cultural Leadership: Lead the development and execution of strategies that reinforce a strong compliance culture aligned with the Global Compliance Program’s objectives. Promote integrity, accountability, and effective risk management behaviors across all levels of the organization.
• Cultural Assessment & Monitoring: Design and implement measurable standards and processes for self-assessment and continuous monitoring of compliance culture maturity and effectiveness across Global Compliance. Identify gaps, trends, and opportunities for proactive improvement.
• Governance & Independent Oversight: Support the establishment of clear roles, accountability, and governance structures to strengthen compliance ownership.
• Communication & Engagement: Develop and drive a comprehensive communication strategy with culture partners such as H.R., Risk Management, Compliance Academy, and other key stakeholders to ensure consistent messaging around the desired compliance culture. Engage stakeholders across Compliance and the business to promote shared cultural values and drive behavioral change.
• Program Development & Continuous Improvement: Own the development and continuous refresh of the Culture Report. Based on the output of the Culture Report and other key drivers establish processes for formal reflection and feedback loops to promote adaptive learning and continuous program enhancement. Serve as a key contributor to the design and evolution of compliance culture initiatives, training, behavioral reinforcement tools and other key culture drivers
• The Compliance Governance & Operations Manager leads the development and implementation (or lead support) of enterprise Compliance programs, including frameworks, policies, standards and development of procedures, awareness and specialized training, monitoring, reporting and information, escalation of issues and events.

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level