Manager, Communications

EPCOR • Glendale, AZ

6d

About The Position

EPCOR USA is the largest private, regulated water utility in Arizona and among the largest in the Southwest, delivering safe, reliable water and wastewater services to more than 1 million people across three states. As an award-winning utility, we’re recognized for innovation, operational excellence, and our deep commitment to the communities we serve. Our teams are energized by meaningful work that protects public health, strengthens critical infrastructure, supports sustainable growth, and ensures essential water needs are met today and for generations to come.
As Communications Manager, you’ll play a pivotal role in shaping and executing strategic communications that advance EPCOR’s business priorities, strengthen our brand, and build trust with stakeholders. You’ll be part of a small, high-performing Public Affairs team where collaboration is essential, versatility is valued, and every contribution has impact.
Reporting to the Public Affairs Director, you’ll bring strong organizational and project‑management skills to oversee workflows, manage timelines, and ensure quality and consistency across all communications. You’ll thrive in a lean, agile environment by listening deeply, building strong relationships, adapting to shifting priorities, and communicating with clarity and empathy. A balance of strategic insight, hands-on execution, creativity, and sound judgment is essential.

Requirements

• Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.
• 10+ years of experience across external communications, internal communications, and media relations.
• Exceptional writing and editing skills, with the ability to tailor messages to diverse audiences.
• Experience managing issues and navigating complex or regulated environments.
• Strong advising, collaboration, and relationship‑building skills across teams and levels.
• Demonstrated ability to develop multichannel communications strategies with clear metrics and measurable outcomes.
• A proactive, adaptable mindset with the ability to lead work independently and support a small team where roles are dynamic.

Responsibilities

• Lead and execute strategic communications initiatives that advance business objectives and strengthen EPCOR’s brand and reputation.
• Collaborate across teams to plan and support external campaigns, customer communications, community engagement, partnerships, public meetings, and high‑impact activations.
• Develop and oversee high‑quality, audience‑focused communications materials that align with brand standards.
• Support regulatory communications, including content development for filings, public‑facing requirements, and community outreach.
• Manage coordinated communications during public issues, operational upsets, and emerging risks.
• Lead and support media relations efforts, including story development, material preparation, proactive outreach, and relationship‑building with journalists and industry influencers.
• Work cross‑functionally to ensure message alignment, integrated decision‑making, and effective communications support.
• Monitor trends, stakeholder insights, and market dynamics to recommend forward-looking communications strategies.
• Provide project management, oversee workflows, and contribute to team development and continuous improvement.
• Track, analyze, and report measurable outcomes related to brand reputation, audience engagement, and corporate performance.

Benefits

• Work that meaningfully supports public health and community well‑being.
• A collaborative culture that values innovation, inclusion, and continuous improvement.
• Opportunities to lead high‑impact projects and influence organizational outcomes.
• Competitive compensation, benefits, and professional development.
• The chance to shape the future of essential services across North America.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager