Manager, Communications - Content Delivery

Mayo Clinic•Rochester, MN

About The Position

The department is responsible to build, grow and protect Mayo Clinic’s reputation in a way that shapes the external environment and nurtures the culture to help achieve the mission of the organization. Department functions consist of reputation management including thought leadership and issues/crisis response; client communications and engagement programs; staff engagement; content and channels; government and community engagement; strategy and insights; communications services. The manager understands Mayo Clinic business objectives and priorities and leads the development of strategies to support those objectives. The manager partners with other department leaders to execute operational goals, prioritize work, ensure effective and efficient operations, maintain high standards for service excellence and identifies opportunities for continuous improvement. Develops and maintains relationships with Mayo Clinic executive leadership, staff and members of the local and national government and/or media to advance organizational awareness and achievements. The manager is primarily responsible for the management of staff and/or programs and leveraging functional expertise. May serve enterprise and site leadership needs through participation on committees, task forces and workgroups. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question — Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Requirements

Requires a bachelor's degree in a related field plus 5 years of relevant work experience.
Strong written and oral communication skills.
Ability to communicate in a way that creates clarity, simplifies messages, and aligns with organizational strategy.
Knowledge of channels for communication and the ability to build effective communication and engagement strategies.
Must be a self-starter with the ability to independently identify opportunities, solutions and resolve challenges.
Demonstrated ability to deliver impactful results.
Requires an attitude that actively seeks out change, embraces critical questioning, innovation, service and continuous improvement.
Must understand how to deal with and navigate ambiguity, and act without having the total picture.
Adaptable or flexible.
Demonstrated professionalism and ethics, with ability to earn credibility through integrity and transparency.
Role models service excellence.
Motivates others by being present, engaged, attentive, invites diverse perspectives, demonstrates and inspires a collaborative spirit.
Demonstration of strong management skills including strategy and visioning, change management, resource management, and sound judgment are required.
Demonstrated use of management principles of delegation, organization and execution to maximize the value of projects and initiatives is also essential.
Excellent interpersonal skills to include presentation, negotiation, persuasion, team facilitation, constructive feedback and written communications skills are required.
Superior project management experience, knowledge and skills must be demonstrated.
Incumbent must have the ability to independently manage a varied workload of projects with multiple priorities.
Demonstrates interest in continuous learning and professional development, in addition to functional area expertise.