Content & Communications Manager

Fabric

2d • $75,000 - $100,000

About The Position

Fabric is looking for a strategic and detail-oriented Content & Communications Manager to lead the creation of customer stories, case studies, guides, and collateral across digital channels that showcase the impact of our solutions. This role is central to Fabric's mission: customer evidence is the foundation of how we bring our story to market, prove ROI, and enable better care for patients and providers everywhere. You will be both a strategist and a creator—writing compelling narratives, interviewing customers, and collaborating with design to produce assets that improve campaign performance, equip Sales, and drive engagement with health systems, payers, and employers.

You'll join a small but high-impact Marketing team that is collaborative, fast-paced, and growth-focused. You will be both a strategist and a creator—trusted to own projects end-to-end, balancing creative execution with strategic communications. This role is highly collaborative—you’ll join customer calls, interview executives, partner with design, and support leadership in communicating with press, working closely with the Director of Marketing, Product Marketing Manager, Demand Generation Manager, and cross-functional partners in Sales and Client Success.

Requirements

• 3–5 years of experience in content marketing, communications, or customer storytelling in a B2B SaaS environment.
• Excellent writing and editing skills with demonstrated ability to adapt tone for professional audiences.
• Demonstrated experience interviewing customers and translating outcomes into compelling stories.
• Experience managing content projects end-to-end, from concept through delivery.
• Experience managing brand and/or executive thought leadership social accounts.
• Experience drafting press releases and supporting external communications/media efforts.
• Background in healthcare and health technology.
• Attention to detail, organizational skills, and ability to manage multiple priorities.
• Bachelor’s degree in Marketing, Communications, Health Sciences, or equivalent experience.

Nice To Haves

• Experience in video storytelling, design tools, or multimedia content creation.
• Familiarity with ABM campaigns and aligning content with account-based strategies.
• Experience running in-house PR functions and collaborating with PR agencies or external media partners.
• Knowledge of SEO and digital content best practices.

Responsibilities

• Owning the Customer Evidence Program: Lead the development of critical customer evidence, including case studies, ROI stories, and proof point development, from initial concept through final delivery.
• Content Creation & Interviewing: Conduct interviews with customers, partners, and internal stakeholders to capture compelling narratives, then write, edit, and package content including guides, one-pagers, and marketing collateral.
• Brand Governance: Manage and maintain Fabric’s brand language, tone, and messaging across all mediums and channels to ensure consistency and reinforce our value proposition.
• External Communications: Draft and coordinate press releases, media statements, and external announcements, supporting leadership in media and press outreach efforts.
• Internal Alignment & Strategy: Partner closely with the Product Marketing Manager and Demand Generation Manager to align content and communications with value propositions, ROI messaging, and campaign priorities.
• Sales & Client Success Enablement: Collaborate with Sales and Client Success to identify opportunities for new stories and maintain a centralized library of current, effective marketing and sales assets.
• Social Media: Plan and execute organic social schedules across our brand and executive profiles (primarily LinkedIn).
• Media Tracking & Insights: Track and share media coverage, ensuring those insights actively inform future campaigns and messaging strategy.
• Visual Development: Work directly with design resources to develop visually compelling, brand-aligned materials.

Benefits

• medical
• dental
• vision
• unlimited PTO
• 401(k) plan
• stock options
• bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager