Manager, Commercial Operations

PharmaEssentia U.S.A.•Burlington, MA

10d•$110,000 - $145,000•Hybrid

About The Position

It’s not often you get the chance to make a real impact on the lives of others, while expanding your own possibilities. You’ll find that rare opportunity at PharmaEssentia USA. Join us, and let’s transform lives, together. PharmaEssentia USA Corporation is a rapidly growing biopharmaceutical innovator. We are leveraging deep expertise and proven scientific principles to deliver effective new biologics for challenging diseases in the areas of hematology and oncology, with one product approved in Europe and a diversifying pipeline. We believe in the potential to improve both health and quality of life for patients with limited options today through the combination of rigorous research and innovative thinking. Founded in 2003 by a team of Taiwanese-American executives and renowned scientists from U.S. biotechnology and pharmaceutical companies, today we are listed on the Taipei Exchange (6446) and are expanding our global presence with operations in the U.S., Japan, and China, along with a world-class biologics production facility in Taichung. The Manager of Commercial Operations will support and enhance the effectiveness of our field teams, including Sales, Medical, and Market Access. This role will play a critical part in optimizing field operations, supporting execution, and ensuring alignment with corporate goals in a fast-paced environment. This is a hybrid role with several days per week in the Burlington, MA office.

Requirements

Bachelor’s degree required.
3-5 years of experience in field operations, sales operations, or commercial operations in the biotech/pharmaceutical industry.
Strong experience with field CRM systems (Veeva CRM preferred), analytics tools (Tableau/Power BI), and MS Office Suite.
Experience with incentive compensation and administration.
Familiarity with common healthcare datasets (Claims, Specialty Pharmacy, 867, 852).
Exceptional project management, analytical, and communication skills.

Responsibilities

Platforms and Technology: Lead the development, implementation, and oversight of tools and associated roadmaps that support field operations. Oversee the CRM system (Veeva) and collaborate across functions to manage capacity planning, drive innovation initiatives, and ensure effective communication with stakeholders. Administer the vehicle reimbursement program (Motus), regularly updating leadership on budget status and industry benchmarks.
Field Enablement & Strategy: Serve as a consultative partner in the sales planning and execution process, including the evaluation of territory size and structure, and ownership of incentive compensation (IC) design and administration. Address and resolve data inquiries from the field and internal partners, delivering timely and effective solutions. Collaborate with external partners to optimize processes and provide necessary support.
Performance Tracking & Reporting: Conduct analysis of key performance indicators (KPIs) related to field team productivity and engagement, working proactively with field leadership to establish routine reporting and deliver ad-hoc analyses. Create dashboards and reports that deliver actionable insights to the field team, and manage the regular review, update, or retirement of low-utilization reports.
Cross-Functional Collaboration: Work closely with Sales, Medical Affairs, Marketing, Market Access, Training, and Compliance to ensure alignment on field initiatives in accordance with regulatory standards. Function as the liaison between field teams and headquarters to facilitate seamless communication and prompt issue resolution.
Training, Onboarding, and Roster Management: Partner with Field Training and HR to deliver onboarding and ongoing training for new field team members. Oversee management of field rosters to maintain accurate system access, user hierarchies, and IC eligibility. Administer credentialing for the field sales team to ensure compliance and operational readiness.