Manager, Commercial Auto Claims
About The Position
WCF is an A-rated insurance carrier growing in the western U.S. We are looking to add a claim professional wanting to join a company with a great culture, competitive pay and great benefits. We work hard to attract and retain the best people to provide leading edge service to our customers. To this end, we have developed a competitive benefit program, work/life program and personal/professional development. Our growth will provide great advancement opportunities. WCF believes the most effective representative results from a great work environment with a healthy life outside of work. Our Commercial Claims department has an immediate opening for someone who can demonstrate these WCF Insurance values to join their team as a Manager, Commercial Auto Claims. This is a full-time, exempt, hybrid position that works out of WCF's Sandy, Utah headquarters. This posting is open to internal and external candidates. Relocation assistance is available for qualified candidates outside of Utah.
Requirements
- Bachelor's degree or equivalent insurance industry designation(s) preferred.
- Minimum 7 years of experience in commercial auto claims, including at least 2 years in a leadership or supervisory role.
- Strong knowledge of auto coverage, liability, and injury claims, including litigation management.
- Proven ability to lead teams, manage performance, and drive results in a fast-scaling environment.
- Experience in process improvement, data analysis, and KPI tracking.
- Excellent communication, coaching, and interpersonal skills.
- Proficiency in Microsoft Office and claims management systems.
- Ability to manage multiple priorities and meet deadlines.
Responsibilities
- Manage and oversee all commercial auto claims, ensuring timely and accurate resolution.
- Provide technical guidance on complex and high-exposure auto claims.
- Supervise daily operations of the Auto Claims team, including adjusters and associates, ensuring productivity and quality standards.
- Develop and refine claims handling processes to ensure regulatory compliance and operational efficiency, while maintaining training programs that support career progression into adjuster roles.
- Monitor team performance; provide regular feedback, coaching, and career development opportunities.
- Oversee handling of low-complexity claims and provide technical guidance on complex and high-exposure auto claims.
- Track and analyze KPIs to drive continuous improvement in claims outcomes.
- Oversee litigation strategy and settlement negotiations for auto claims.
- Lead special projects and initiatives to enhance workflow, processes, and customer experience.
Benefits
- Medical, Dental, and Vision insurance
- company paid life insurance
- 401K with a generous 6% employer match
- Employee Assistance Program (EAP)
- time off to volunteer in the local community
- All employees earn 4 weeks of vacation in their first year.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
