Commercial Senior Auto Claims Adjuster- Remote

CSAA Insurance Group, a AAA Insurer

1d•$28 - $30•Remote

About The Position

We're Mobilitas, a commercial insurance company created by CSAA Insurance. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible, we use our inventive skills to create new opportunities - we're not chasing the status quo, we're chasing a shared vision. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. Hablas Español? Estamos buscando agentes de reclamaciones bilingües! Your role: We are seeking experienced and detail-oriented commercial auto claim adjusters to join our dynamic team. Candidates must be available to work claims primarily aligned with the Pacific Time Zone. At least 85% of the caseload will be originate from this region. Our operational hours are 7 days a week from 5:30am-7:30pm (Pacific Time) including holidays. There is a need for flexibility to be scheduled a shift with an 7:30pm ending time (Pacific Time), however, you should be available to work 40 hours a week within operational hours. You will have one weekend day off and one weekday off. Days off are typically consecutive however we do not guarantee consecutive days off and most shifts include at least 1 weekend day. Schedules assigned can fluctuate with our business needs. Your work: Manage a large inventory of claims ranging from minor to moderate complexity. Answer inbound calls, open claims, acquire loss details from all involved parties and Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy. Explain policy, coverage, and appropriate course of action. Arrange and pay repair, rental, towing, total losses and negotiate storage. Document claim files, send correspondence, and communicate with all parties involved. Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures. Training Schedule: Paid virtual training starts on February 2, 2026 and consists of a combination of classroom and hands on training. The training schedule is Monday through Friday from 8 a.m. to 5 p.m. pacific time.

Requirements

High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
1-2+ years of auto or commercial adjusting/liability experience required.
Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

Nice To Haves

3+ years of prior claims adjusting experience preferred.
Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
Bilingual a plus.
Empathy, Adaptability, Time Management, Organization.
Capability to complete training and perform the job in a remote setting as required.
Strong computer navigation skills.
Outstanding interpersonal skills.
Ability to handle several tasks simultaneously.
Shows respect for differences through excellent communication skills with people from an array of backgrounds.
Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
Fulfills business needs, which may include investing extra time, helping other teams, etc.

Responsibilities

Manage a large inventory of claims ranging from minor to moderate complexity.
Answer inbound calls, open claims, acquire loss details from all involved parties and Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy.
Explain policy, coverage, and appropriate course of action.
Arrange and pay repair, rental, towing, total losses and negotiate storage.
Document claim files, send correspondence, and communicate with all parties involved.
Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions and standard operating procedures.

Benefits

We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person.

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