Manager, Collections
Rentokil•Memphis, TN
About The Position
This position oversees the centralized collections process for US and Canada businesses, involving a team, dunning notices, automatic dialers, and significant branch interaction. Rentokil is a global leader in Pest Control and other services, operating in over 90 countries and serving a diverse range of consumer and business customers. The company is committed to a legacy of excellence and a mission to "protect people, enhance lives, and preserve the planet."
Requirements
- 5 to 7 years experience in Credit & Collection required
- Strong Computer Skills – Advanced Microsoft Excel or Google Sheets experience required
- Experience managing collection function and working cross-functionally
- Understanding of credit reporting systems (e.g., Dun & Bradstreet/Equifax)
- Experience with credit worthiness assessment, credit line assignment
- Strong Customer Service Skills
- Excellent Written and Verbal Communications
- Able to work independently in a Challenging Environment
- Coach, develop, manage and motivate colleagues
- Calm, organized and optimistic in a dynamic work environment
- Manage and make sense of large volumes of data to understand trends and identify opportunities
- Manage key milestones to achieve organizational commitments and results
- Inspire colleagues to high levels of performance keeping focus on competency, collaboration and accountability
- Create a positive work environment
- Foster relationships with internal and external customers to meet or exceed goals
- BS/BA in accounting/finance or equivalent experience required
Nice To Haves
- Previous managerial/leadership experience; medium to large team experience preferred
- Prior experience with pest control industry a plus
Responsibilities
- Recommend and oversee development of action plans to address collection issues
- Design and lead implementation of processes and other improvement measures for Collections operations
- Establish and implement new solutions based on detailed analysis and validation of processes
- Set KPIs and manage team to target goals
- Provide KPI’s update weekly for each team to Senior Leadership
- Publish internal monthly reports summarizing results to operational management in a timely manner and in a useful format to aid in understanding of A/R status.
- Team Building Skills – able to manage a Collection team efficiently
- Develop training strategy and materials for Collections team
- Provide innovative solutions for automation in information processes
- Facilitate Weekly Meetings and Annual Meetings
Benefits
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
- Competitive pay
- Performance incentives
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
