Manager, Collections - OTC

CooperCompanies • Town of Victor, NY

3d

About The Position

At CooperVision, a division of CooperCompanies, we’re driven by a unifying purpose to help people to experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com
Scope of the Role
The Collections Manager oversees the collections function within the Order-to-Cash (O2C) process for CooperCompanies’ North America entities in a Global Business Services (GBS) environment. This role ensures timely collection of outstanding receivables, dispute resolution, and compliance with company policies, while driving strategies to minimize DSO and bad debt exposure. Reporting to the Senior Manager of Accounts Receivable, the Collections Manager leads a team of specialists and partners cross-functionally to optimize cash flow and enhance customer experience.
Job Summary
The Collections Manager is responsible for managing daily collections activities, monitoring aging reports, and implementing strategies to improve collection performance. This position enforces internal controls, supports audits, and contributes to continuous improvement initiatives aligned with GBS principles. Success requires strong leadership, negotiation skills, and the ability to collaborate with Sales, Finance, and Customer Service to resolve disputes and improve processes.

Requirements

• Strong leadership
• Negotiation skills
• Ability to collaborate with Sales, Finance, and Customer Service to resolve disputes and improve processes

Responsibilities

• Managing daily collections activities
• Monitoring aging reports
• Implementing strategies to improve collection performance
• Enforcing internal controls
• Supporting audits
• Contributing to continuous improvement initiatives aligned with GBS principles
• Driving strategies to minimize DSO and bad debt exposure
• Leading a team of specialists
• Partnering cross-functionally to optimize cash flow and enhance customer experience
• Collaborating with Sales, Finance, and Customer Service to resolve disputes and improve processes

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees