Manager, Clinical Services-Crisis Therapy & Care Coord-Administration - Behavioral-FR

Health Care District of Palm Beach County•West Palm Beach, FL

About The Position

Oversees the clinical and case management functions within crisis services, ensuring delivery of trauma-informed, evidence-based interventions and appropriate supervision. Lead clinicians, case managers, and support staff in providing high-quality crisis evaluation, intervention, and care coordination. The Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county’s Trauma Agency, which ensures quality outcomes within the county’s trauma system and leads initiatives to prevent traumatic injury. We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, creed, religion, military or veteran status, age, sex, pregnancy status, genetic information, national origin or ancestry, citizenship, physical or mental disability, marital status, sexual orientation or identification status, or any other legally recognized category protected by jurisdictional, state or federal law. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace. This role may require Agency of Health Care Administration (AHCA) background screening and clearance. As required under House Bill 531, applicants may review AHCA’s education and awareness information at the following link: https://info.flclearinghouse.com/

Responsibilities

Supervise licensed clinicians, case managers, behavioral health technicians, and peer support specialists.
Ensure all clinical documentation is completed accurately and on time, meets DCF, AHCA, and accrediting body standards, and adheres to required billing and coding practices.
Partner with revenue cycle and finance teams to ensure proper use of CPT/HCPCS codes, service modifiers, and payer policies; participate in budget discussions.
Oversee crisis assessments, safety planning, discharge planning, and coordination of follow-up care.
Facilitate multidisciplinary case reviews and interdepartmental coordination.
Support trauma-informed, culturally responsive, person-centered service delivery.
Provide clinical supervision consistent with Florida Qualified Supervisor requirements (Rule 64B4-2.002).
Participate in quality improvement efforts, including monitoring clinical outcomes, service utilization and risk indicators.
Collaborate with internal and external partners (law enforcement, hospitals, community agencies) to strengthen crisis response networks.
Develop subject-matter expertise in the center’s EMR system and oversee its effective use within the clinical services team.
Serve as a knowledgeable resource able to cross-cover responsibilities of other department managers during absences or peak operational periods.
May include evening, weekend, or on-call rotation coverage due to the nature of crisis work.