Manager, Clinical Program

LifePoint Hospitals•Georgetown, TX

28d

About The Position

At Rock Springs, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As a Manager, Clinical Program joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve. How you'll contribute: The Manager, Clinical Program is responsible for manager ensures that all operations and programing in the outpatient php/iop or ip programs operate efficiently and professionally while providing a high standard of customer satisfaction. manager ensures programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as tjc standards for quality care. monitors care coordination and quality of care to identify areas for improvement. manager oversees the work performance of all assigned clinical staff. familiar with all marketing efforts and budgetary items. responsible for ensuring the clinical documentation is current and accurate and meets all regulatory requirements. responsible for overall coordination of school, work or case management information for patients.

Requirements

Education: Master's degree in Social Work, Counseling, or equivalent required.
License: Current clinical or social work license as required by state regulations.
Certifications: CPR and De-escalation certification required or obtain within 30 days of hire.
Previous experience in an outpatient partial hospital program and/or IP preferred. A knowledge of psychiatric and chemical dependency treatment principles required.

Responsibilities

Follows the operational guidelines set forth for assigned programs including child/adolescent, military, and other specialty programs
Provides oversight to all staff and provides feedback through the performance evaluation process and if necessary, through counseling and/or corrective action
Communicates with the Director of OP or DCS on an ongoing basis any issues with programming, staffing, marketing, and business issues
Overseas and completes chart audits
Communicate with the treatment team to ensure chart compliance
Interfaces with others to ensure completion of physician follow ups from CPE and other regulatory requirements
Oversees quality assurance requirements and reviews patient satisfaction forms to ensure safety, regulatory requirements, and parent's perception of the treatment program
Maintain a positive working relationship with referral sources, community agencies and organizations
Interfaces with the Medical Director to review clinical programs and concerns from patients/parents/managed care, etc
Ensures that all interventions (individual, group, and family therapy) are performed and documented according to professional clinical standards
Oversee the programs transportation program ensuring compliance with regulations and internal policy and procedure
Actively participates in the compliant resolution process as needed
Support with vital and UDS capture as needed
Assists with scheduling and coverage as it relates to staffing needs
Oversees therapists to make sure required scales and assessments are conducted per policy including the following as applicable: Columbia, Basis 32, CABA and Patient Satisfaction Surveys Ensures that clarification of the therapeutic role and treatment plan with the patient and family is completed and reviewed by each therapist
Trains, mentors, and supervisors departmental therapists Collaborates with hospital/facility departments to ensure seamless care, the identification of access barriers, and compliant resolutions to the barriers Monitors patients for safety
Reports suspicion of drug use or other safety concerns immediately to program manager
Conducts drug screens as necessary with the assistance of the outpatient nurse
Conducts individual, group, and family therapy sessions to educate patients regarding psychological, emotional, or substance use problems
Demonstrates the ability to actively engage patients in a group setting, fostering group discussions and leading the group in a therapeutic manner
Actively participates in creating and revising the group programming schedule
Offers tools and resources to conduct group therapy
Oversee the appropriateness and timeliness of patient discharge, transition, and after-care plans
Uses evaluative techniques to develop and implements therapeutic treatment
Provides family session counseling to ensure appropriate communication and involvement of family members and support groups
Actively communicates with clients, families, and outside referral sources, functioning within the scope of HIPAA and 42 CFR Part 2
Demonstrates proactive communication with those involved with the patient's treatment, documenting all correspondence held with patients and other stakeholders
Displays heavy involvement in treatment planning for patients
Works with patients to achieve treatment plan goals and accurate documents progress
Demonstrates initiative to revise the treatment plan to create new goals for patients if appropriate
Ongoing and consistent collaboration with the interdisciplinary team including physicians, utilization review and nursing staff members
Demonstrates active communication with team members
Demonstrates the ability to work with the utilization review department
Ensures communication with UR on length of stay and treatment of patients
Creates thorough discharge plans with clients that meets the clients' after-care needs
Ensures both patient and appropriate family members or referral sources have appropriate paperwork in a timely manner after discharge to ensure continuum of care
Demonstrates appropriate crisis intervention and de-escalation skills
Act as members of the team when a crisis occurs, assisting others to ensure patient safety
Effectively communicates to UR on treatment and LOS issues, supporting in UR functions/authorizations/denials as needed and requested
Completes accurate assessments of patients utilizing clinical skills
Completes admission assessments and intake paperwork when needed to support the care coordination department
Answers crisis calls, when necessary, assist in creating therapeutic treatment skills and support groups of patients
Completes all documentation in a professional and appropriate manner ensuring it is submitted timely
Displays a thorough knowledge of confidentiality
Completes releases appropriately
Demonstrates knowledge of HIPAA and 42 CFR Part 2 regulations and abide by those standards
Actively participate in the therapist's discharge planning needs
As directed creates appointments, starts follow up care process and completes interfacing with organizations
Enacts the code system per company policy and training
Completes accurate assessments of patients utilizing clinical skills
Assists care coordination department as requested
Other responsibilities as assigned by leadership