Manager, Client Success

Luxury Presence•Scottsdale, AZ

37d•$125,000 - $180,000•Hybrid

About The Position

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 87,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. At Luxury Presence, we empower the world’s leading real estate agents with stunning websites, world-class marketing tools and services, and access to an exclusive network. We’re looking for a Manager, Client Success to join our talented and growing team. In this role, you’ll be responsible for leading and developing a team of Client Success Managers who own the success, satisfaction, and retention of some of the top real estate agents in the industry. You’ll drive strategy, oversee day-to-day execution, and ensure that every client interaction strengthens relationships and business outcomes. This is an exciting opportunity for someone who thrives in people leadership, is client-centric, and has a passion for process improvement and operational excellence. As a Manager, you’ll multiply the team’s success by combining coaching and mentoring with strategy and execution, ensuring both your team and our clients achieve their goals.

Requirements

2-4 years of experience managing a team, ideally within SaaS, technology, or marketing services
5+ years of direct client-facing experience with a proven record of driving retention and expansion
Strong knowledge of digital marketing strategy, including paid advertising, social media, content, and SEO
Proficiency in CRM and project management tools, with a track record of implementing process improvements (Salesforce experience a plus)
Excellent communication skills, with the ability to influence clients, teammates, and executives
Located in Scottsdale, AZ and able to work 3- 4 days a week in the office as a part of our Hybrid team

Responsibilities

Team Leadership & Development : Hire, coach, and mentor a high-performing team of Client Success Managers. Foster accountability, celebrate wins, and build a culture of inclusion, feedback, and results
Client Success Strategy : Drive strategies that improve client satisfaction, retention, and expansion. Support client escalations while empowering CSMs to manage challenges effectively
Operational Excellence : Streamline processes, tools, and workflows to enable consistent delivery of client outcomes. Lead projects that enhance team efficiency and scale performance
Training & Enablement : Provide onboarding and ongoing development opportunities for CSMs to maintain high standards of client service and client-first practices
Data-Driven Insights : Leverage NPS, CSAT, GRR, and other metrics to identify trends, inform strategy, and provide leadership with transparency into team performance
Collaboration & Communication : Partner with cross-functional teams—including Sales, Product, Marketing, and SEO—to ensure integrated client strategies and align on priorities
Change Leadership : Guide the team through organizational or process changes, ensuring smooth adoption and minimal disruption to client service
Retention & Growth : Partner with CSMs to drive renewal and upsell strategies, joining client calls as needed to expand client value, secure revenue growth, and maintain trust