Client Success Manager

Jenzabar

8d•$48,000 - $60,000

About The Position

A Client Success Manager II has a background in Higher Education and/or Client Services (through Jenzabar or an outside institution or company; 2+ years). This role would cover clients primarily in New Jersey, Pennsylvania, and some international clients (limited travel to Canada). Essential Tasks Maintain positive client relationships to maximize product/service satisfaction Act as a liaison between organization and clients Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI Client Service training for continuous improvement Visit and/or conduct annual reviews with each client Identify, develop, and maintain strategic relationships with senior level contacts Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales Collects feedback on how products are meeting the needs of the client and identifying how this can be improved Represent Jenzabar at related regional conferences within your territory Deeper level of understanding of our 3rd party relationships and opportunities & positioning Visit clients on campus in the US and Canada annually Ability to travel 25-50% Other tasks as assigned

Requirements

Background in Higher Education and/or Client Services (through Jenzabar or an outside institution or company; 2+ years)
Ability to travel 25-50%

Nice To Haves

Bachelor’s Degree
Background in Higher Education – understand industry
Prior experience as an Account Manager for a company specializing in products specific to the Higher Education space is a plus
Strong communication skills and a positive attitude

Responsibilities

Maintain positive client relationships to maximize product/service satisfaction
Act as a liaison between organization and clients
Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
Client Service training for continuous improvement
Visit and/or conduct annual reviews with each client
Identify, develop, and maintain strategic relationships with senior level contacts
Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
Collects feedback on how products are meeting the needs of the client and identifying how this can be improved
Represent Jenzabar at related regional conferences within your territory
Deeper level of understanding of our 3rd party relationships and opportunities & positioning
Visit clients on campus in the US and Canada annually
Ability to travel 25-50%
Other tasks as assigned