Manager, Client Services - Remote - Nationwide

Vituity•Sacramento, CA

4d•Remote

About The Position

Remote, Nationwide – Seeking Manager, Client Services Everybody Has A Role To Play In Transforming Healthcare At Vituity you are part of a larger team that is driven by our purpose to improve lives. We are dedicated to transforming healthcare through our culture by working together to tackle healthcare’s most pressing challenges from the inside. Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done. Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you. The Opportunity Reviews several different operations reports including Practice Management Report to identify problem areas, takes appropriate action, and follows-up as necessary. Interfaces with Regional Director, Medical Director, Reimbursement Directors, and Practice Management to resolve issues and answer questions. Responsible for preparation and facilitation of site conference calls and/or site visits. Identifies financial performance, team structure, and other areas needing improvement and works collaboratively with Director of Billing Operations or Sr. Management in developing corrective action plans. Responsible for implementation of action plans. Works with Director of Billing Operations or Sr. Management in the preparation of short-term plans and budgets based on company goals and growth objectives, including productivity and audit standards. Works with Director of Billing Operations or Sr. Management in facilitating the implementation of site specific and organization-wide programs and initiatives. Provides support to Information Technology staff in resolving system issues. Escalates issues to Director of Billing or Sr. Management as needed for resolution of site or personnel challenges. Participates in workgroups with various internal and external departments for efficiency gains and problem/payer resolution. Schedules and carries out occasional day and overnight travel for the company, not exceeding 5% of time. Provides leadership and development to Billing Supervisors. Monitors workflow of assigned teams and coordinates necessary labor among teams as needed. Participates in disciplinary actions of team members and ensures proper documentation is prepared. Facilitates development of team building, fosters trust, respect, conflict resolution and maintains positive morale. Assists with and review auditing of team member’s work to ensure production and quality standards are met. Works with Training Department to formulate training workshops and monitors team members' progress. Ensures team members are always cross trained to guarantee coverage in all areas. Maintains staff within established FTE ratio budgets set by senior leadership. Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars. Monthly wellness events and programs such as yoga, HIIT classes, and more Trainings to help support and advance your professional growth Team building activities such as virtual scavenger hunts and holiday celebrations Flexible work hours Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future. We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Benefits for part-time and per diem vary. Please speak to a recruiter for more information. Applicants only. No agencies please.

Requirements

High school diploma or GED equivalent required.
Four years minimum experience of related leadership and/or training with similar responsibilities required.
Strong organizational and leadership skills.
Excellent oral and written communication skills as well as strong interpersonal skills.
Knowledge of Billing Operations/Accounts Receivable processes and procedures.
Knowledge of and skilled with Microsoft O365 or Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Ability to analyze various types of reports.
Ability to use creative problem-solving skills.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to read, analyze and interpret financial information and legal documents.
Ability to respond to inquiries and complaints from clients or regulatory agencies.
Ability to manage multiple tasks in a fast-paced, collaborative, and cross-functional environment.
Ability to remain organized and effectively manage competing priorities while meeting deadlines.
Ability to maintain confidentiality and compliance.
Must possess a valid CA driver license and have current auto insurance and/or ability to provide reliable transportation for company travel.

Nice To Haves

Prior experience at a medical office and working in the Medical Billing field is preferred.
College coursework is highly desirable.

Responsibilities

Reviews several different operations reports including Practice Management Report to identify problem areas, takes appropriate action, and follows-up as necessary.
Interfaces with Regional Director, Medical Director, Reimbursement Directors, and Practice Management to resolve issues and answer questions.
Responsible for preparation and facilitation of site conference calls and/or site visits.
Identifies financial performance, team structure, and other areas needing improvement and works collaboratively with Director of Billing Operations or Sr. Management in developing corrective action plans. Responsible for implementation of action plans.
Works with Director of Billing Operations or Sr. Management in the preparation of short-term plans and budgets based on company goals and growth objectives, including productivity and audit standards.
Works with Director of Billing Operations or Sr. Management in facilitating the implementation of site specific and organization-wide programs and initiatives.
Provides support to Information Technology staff in resolving system issues.
Escalates issues to Director of Billing or Sr. Management as needed for resolution of site or personnel challenges.
Participates in workgroups with various internal and external departments for efficiency gains and problem/payer resolution.
Schedules and carries out occasional day and overnight travel for the company, not exceeding 5% of time.
Provides leadership and development to Billing Supervisors.
Monitors workflow of assigned teams and coordinates necessary labor among teams as needed.
Participates in disciplinary actions of team members and ensures proper documentation is prepared.
Facilitates development of team building, fosters trust, respect, conflict resolution and maintains positive morale.
Assists with and review auditing of team member’s work to ensure production and quality standards are met.
Works with Training Department to formulate training workshops and monitors team members' progress.
Ensures team members are always cross trained to guarantee coverage in all areas.
Maintains staff within established FTE ratio budgets set by senior leadership.

Benefits

Superior health plan options
Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
Outstanding Paid Time Off: 3-4 weeks’ vacation, Paid holidays, Sabbatical
Student Loan Refinancing Discounts
Professional and Career Development Program
EAP, travel assistance, and identify theft included
Wellness program
Purpose-driven culture focused on improving the lives of our patients, communities, and employees
Flexible work hours