Manager Client Onboarding

City National Bank•Newark, DE

About The Position

Leads Central Operations Teams in the delivery of New Client and Account onboarding. Responsible for supervising, planning, developing, managing and motivating colleagues involved in New Account operations. Responsible for building and maintaining relationships with internal and external customers; while providing exemplary customer service and managing a high volume fast pace production department. Adheres to Bank compliance policies and procedures as well as all regulatory requirements and guides directionally to staff. Identifies key business value drivers, defines metrics to inform performance and meet defined SLA's. Supports decision making and fosters positive thought partnerships to ensure department provides quality client service, operational integrity and regulatory compliance with all processes/procedures in client and account opening. Subject matter expert in deposit account structures and documentation requirements.

Requirements

Minimum 8 years of banking operations and/or regulatory experience
Minimum 8 years of new deposit account experience
Minimum 5 years of management experience

Nice To Haves

Deep and broad understanding of both banking & investment operations and services.
Deep knowledge of legal documents
Successful track record and experience with risk and compliance.
Understanding of current regulatory environment, and applicability.
Demonstrated leadership and collaboration capabilities.
Ability to work across multiple organizations and lead through influence.
Effective team building experience.
Ability to negotiate and manage external vendors
A strong understanding of technology.
Experience developing and managing budgets and financials.
Strong communication skills, with ability to plan and present to executive leadership.
Ability to drive discussions to decisions and execution.
Ability to manage multiple initiatives simultaneously.

Responsibilities

Leads, develops, implements and provides the ongoing management of one or more of the following end-to-end processes including Client and Account Opening, Call back, Supersedes, Legal Review, CIS maintenance and document Imaging.
Responsible for the development of risk mitigation strategy and process improvement for new accounts. Identifies, evaluates and mitigates risk to business objectives, process workflows and service initiatives.
Assist team members with resolving escalated member service conflicts as necessary.
Provides subject matter expertise and project support for initiatives for the design and implementation of new products and services.
Ensure the customers receive outstanding and timely service. Leads the partnership with Compliance, Internal Audit and Legal to ensure risk mitigation efforts, both tactically and strategically, are agreed upon and aligned with overall corporate direction.
Responsible for developing new account end to end processes and procedures for department to ensure in compliance with regulatory requirements
Oversees daily operational service, quality and productivity of the department.
Manages the efficiency and effectiveness within the department. Sets measureable goals and examines ways to raise standards, improve quality, and improve overall performance of the department.
Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.
Proactively recognizes, plans and acts on the need for improvement of team processes.
Works with Senior Management to resolve complex operational issues; provides research related to system functionality; develops, clarifies and enhances policies and procedures; and streamlines operations.
Maintains broad understanding of regulatory compliance and industry practices; works with the Legal and Compliance departments to interpret, integrate and enforce compliance matters throughout the bank. May include development and enforcement of procedures related to CNB’s Bank Secrecy Act compliance program, including anti-money laundering, currency transaction reporting, due diligence investigations, and the Client Information and Know Your Customer programs.
Actively participates in bank wide initiatives, providing input for operational and client impact. May act for and serve as the Division representative in Bank initiatives, as assigned.

Benefits

Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement

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