Client Onboarding Specialist

PAYLOCITY CORPORATION•Town of Pittsford, NY

1d•Onsite

About The Position

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Schaumburg, IL, Meridian, ID or Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Working Hours: We are ideally seeking candidates that are able to work MST/PST time zones. Position Overview The HR Consultant I is responsible for evaluating and defining a client’s needs while consulting in the configuration of our HR applications to meet their needs. This includes but is not limited to converting HR data, providing consultation on the implementation of performance management, onboarding and coordinating the use of our self-service portal.

Requirements

Bachelor’s degree is preferred
Previous customer service or client interfacing role preferred
Familiarity with a wide variety of HR concepts, practices and procedures preferred
Willingness to perform a full range of tasks and projects under supervision
Strong interpersonal communication, writing and organizational skills
Ability to handle confidential information with sensitivity
Solid understanding of Microsoft Office Suite and Excel

Responsibilities

Help clients with simple setups strategically integrate the full suite of HR products and solutions within our Paylocity application through the use of effective project management coupled with a consultative HR approach
Provide industry leading customer service
Conduct an introduction call to verify contracted HR products, understand client priorities and craft a suggested timeline for the implementation of all HR products
Conduct an alignment call to answer HR product specific questions, collect HR data and configuration requirements
Work directly with clients to assist in the day-to-day functions supporting our HR solutions throughout the implementation process
Coordinate internally between the client and multiple Paylocity departments to ensure clients have every tool needed to use our HR products to their fullest extent