US Client Onboarding Manager Role

OakNorth•Michigan, MI

About The Position

We’re seeking a future team member to join our Client Onboarding function. As a Client Onboarding Manager, supporting the onboarding of U.S. corporate lending clients, you’ll play a hands-on role in contributing to our US Expansion. You’ll work directly with clients, their legal counsel, and internal stakeholders across the business to deliver a high-quality onboarding experience — balancing regulatory excellence with pace and a strong focus on customer delight. What will you be doing: In this role, you’ll make an impact by: Undertaking AML Customer Due Diligence (CDD) reviews and customer risk assessments for new U.S. corporate lending clients. Managing the AML CDD component of U.S. commercial loan origination, ensuring onboarding aligns with lending timelines. Working collaboratively and side by side with the UK-based offshore onboarding team to deliver timely, accurate, and high-quality AML/KYC onboarding for U.S. lending clients. Managing customer and stakeholder expectations through clear, effective communication, while maintaining momentum and delivery at pace. Ensuring onboarding of U.S. lending clients complies with: UK AML regulations (MLR 2017 and JMLSG Guidance) U.S. AML/BSA expectations, including FinCEN requirements and relevant CIP standrads Conducting and reviewing beneficial ownership and control structure analysis, including complex U.S /international corporate structures. Ensuring appropriate screening against sanctions, PEPs, and adverse media, including U.S.-specific considerations. Acting as an escalation point for high-risk U.S. clients and lending structures. Identifying opportunities to improve onboarding processes and drive efficiency. Supporting the Lending Lead with transformation and change initiatives, aligned to the bank’s strategic plan. Completing BAU and ad hoc administrative tasks as required.

Requirements

5+ years’ experience in AML/KYC in client onboarding within a bank or regulated financial institution experience working with UK AML regulations (MLR 2017 and JMLSG Guidance) & U.S. AML/BSA expectations, including FinCEN requirements
Experience onboarding U.S. corporate or commercial clients, ideally in a lending or credit environment.
Strong experience analysing complex corporate structures, including exposure to non-transparent jurisdictions such as trusts and offshore funds (e.g. BVI, Channel Islands, Cayman Islands).
Excellent understanding of AML/KYC requirements, including CDD and EDD.
Familiarity with UK and U.S. sanctions regimes, including OFAC.
Strong analytical skills with the ability to research, assess risk, and summarise findings clearly and concisely.
Excellent written and verbal communication skills, with confidence engaging internal and external stakeholders.
Ability to work in a fast-paced environment while maintaining meticulous attention to detail.
Proven ability to take ownership, prioritise effectively, and deliver consistently high-quality outcomes.
Comfortable working to deadlines and service-level expectations.
Resilient, adaptable, and calm under pressure.
A collaborative team player with a strong customer-first mindset and a desire to go the extra mile.

Responsibilities

Undertaking AML Customer Due Diligence (CDD) reviews and customer risk assessments for new U.S. corporate lending clients.
Managing the AML CDD component of U.S. commercial loan origination, ensuring onboarding aligns with lending timelines.
Working collaboratively and side by side with the UK-based offshore onboarding team to deliver timely, accurate, and high-quality AML/KYC onboarding for U.S. lending clients.
Managing customer and stakeholder expectations through clear, effective communication, while maintaining momentum and delivery at pace.
Ensuring onboarding of U.S. lending clients complies with: UK AML regulations (MLR 2017 and JMLSG Guidance) U.S. AML/BSA expectations, including FinCEN requirements and relevant CIP standrads
Conducting and reviewing beneficial ownership and control structure analysis, including complex U.S /international corporate structures.
Ensuring appropriate screening against sanctions, PEPs, and adverse media, including U.S.-specific considerations.
Acting as an escalation point for high-risk U.S. clients and lending structures.
Identifying opportunities to improve onboarding processes and drive efficiency.
Supporting the Lending Lead with transformation and change initiatives, aligned to the bank’s strategic plan.
Completing BAU and ad hoc administrative tasks as required.