Manager, Client Experience

Monigle Associates•Denver, CO

16h•$66,000 - $77,000•Hybrid

About The Position

At Monigle, we humanize brands to move people. As one of the largest independent brand experience companies in the country, we solve problems by putting people at the center and creating memorable moments that drive human and business impact. Our business model starts and ends with employee happiness. Fueled by diverse passions, unique personalities, and the hunger for the most complex challenges, Monigle people unleash a culture that creates the best possible brand experiences for the world and the most fulfilling team experiences for each other. It is this special culture that unites our talented team around a shared purpose: making the world more human. Dont just take our word for it. Here is some data from our recent employee experience study, which we use to measure culture and engagement twice each year: 94% would recommend Monigle as a great place to work 93% are proud to work for Monigle 92% believe Monigle values inclusivity 92% feel respected at Monigle 90% believe Monigle values diversity It is an exciting time at Monigle as we continue to create the happiest, most inspiring, and truly impactful company in the industry. We hope you will choose to be a part of it. Our primary offices are located in Denver, Colorado, and New York City. While we support a hybrid and remote workforce, some roles may require periodic in-office presence based on team needs, collaboration requirements, or client work. Employees within reasonable commuting distance to one of our offices may be expected to come in for scheduled meetings, teamwork sessions, or company events. We aim to balance flexibility with the benefits of in-person connection and collaboration. We are currently looking for a Manager of Client Experience to join us. In this role, you will take on: Project orchestration: work closely with team members across the agency (expression, strategy, insights, experience, etc.) to guide client projects from inception to completion, ensuring deliverables are on time, on budget and meet client's goals Relationship management: act as a liaison between client and team, ensuring stakeholders feel heard and have clear expectations about what's coming and their role in next steps Process excellence: own and manage the project workflow for assigned client projects, maintaining status information, next steps, actions, responsibilities, blockers and scopes Creative thinking : actively contribute to the content and direction of client work, helping build upon ideas and direction regardless of the task or assignment

Requirements

Has 2-5 years of account, client service and/or project management experience (agency experience not required)
Comfortable working across several clients and/or projects at once, at time with competing priorities
Has excellent attention to detail, across a variety of projects and timelines
Is a problem-solver by nature
Is proactive forward-thinking and resourceful
Is adaptable, has a can-do attitude and is quick to take ownership
Thrives in a fun, fast-paced, get shit done culture
Has excellent communication skills, both written and verbal

Responsibilities

Project orchestration: work closely with team members across the agency (expression, strategy, insights, experience, etc.) to guide client projects from inception to completion, ensuring deliverables are on time, on budget and meet client's goals
Relationship management: act as a liaison between client and team, ensuring stakeholders feel heard and have clear expectations about what's coming and their role in next steps
Process excellence: own and manage the project workflow for assigned client projects, maintaining status information, next steps, actions, responsibilities, blockers and scopes
Creative thinking : actively contribute to the content and direction of client work, helping build upon ideas and direction regardless of the task or assignment