Client Experience Manager

Gallagher•Midvale, UT

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Requirements

Bachelor’s degree in a related field, preferred
Three years’ experience with HR Technology solutions plus industry knowledge
Exceptional customer and interpersonal
Strong problem-solving skills
Strong organization skills
Diligent documentation habits
Microsoft Office (Word, Excel)
Self-motivated and able to work in a fluid, fast-paced environment
High level of professionalism, productivity, dependability, and accuracy
Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions

Responsibilities

Manage project timelines and client expectations
Proactively manage the client’s site and processes to ensure data consistency
Offer additional services and/or system features that may be helpful to clients
Facilitate annual planning meetings with clients to identify trouble areas and proactively resolve
Identify and adapt to potential roadblocks or missed milestones to keep project on track
Monitor EDI/SSO projects with clients and our internal EDI
Perform and understand benefit system setup, EDI account structure and troubleshoot issues
Contribute to the strategic processes and procedures of the team
Efficiently gather requirements and obtain client sign-off
Facilitate demographic and payroll integration projects
Delegate and help prioritize tasks within POD
Provide call notes/agendas
Identify system limitations and submit enhancement requests
Ensure that policies and standards are adhered to
Comply with Gallagher policies and standards
Attend all team calls, as required
Contribute to strategic processes and procedures of the team
Address all issues quickly and professionally
Oversee necessary audits to ensure accuracy of critical data
Report all escalated issues to the Division Manager and/or upper management
Complete job-related training courses/seminars, as required

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program