Manager, Claims Payment Processing

APCO Holdings • Ponte Vedra, FL

12d

About The Position

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We are looking for a Manager, Claims Payment Processing to lead our claims payment operations team. In this role, you will oversee payment accuracy, team performance, and operational efficiency—ensuring claims are processed promptly while maintaining strong quality and financial controls.

Requirements

• Bachelor’s degree or equivalent work experience
• 4+ years of experience in a claims or payment processing environment
• Experience leading or supervising a team
• Strong organizational and time management skills
• Strong communication skills, both written and verbal

Nice To Haves

• Experience in claims payment processing or financial operations
• Experience with reconciliation and audit processes
• Georgia Property & Casualty Adjuster license (or ability to obtain)
• Experience working in a high-volume, service-oriented environment

Responsibilities

• Lead and manage a team of Claims Payment Processors, including coaching, development, and performance management
• Oversee claims payment processing to ensure accuracy, timeliness, and compliance
• Conduct quality audits on paid claims and identify areas for improvement
• Monitor and report on key performance indicators (KPIs) and team productivity
• Support monthly reconciliation of claims and vendor disbursement accounts
• Investigate and resolve discrepancies, including initiating and managing payment disputes
• Handle escalated issues related to payment processing and customer concerns
• Allocate work and manage workflow to ensure efficient turnaround times
• Serve as a subject matter expert for departmental processes, including timekeeping and operational procedures
• Drive process improvements to enhance efficiency, accuracy, and overall performance

Benefits

• Competitive salary
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Opportunities for leadership growth and development
• A collaborative and performance-driven work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager