Manager- Carrier Performance & Development

Yusen Logistics • Jacksonville, FL

52d

About The Position

The Operations Manager, Carrier Relations is part of the Supply Chain Solutions Operations team and is responsible for the development of Yusen's land transportation carrier base, managing carrier performance, relationships, and overall carrier-facing operations.

Requirements

• Bachelor's Degree strongly preferred
• Five to seven years' experience in supply chain / logistics / transportation Account Management, Customer Service, Inside Sales/Sales Support, Operations, or related functions, required
• Three years of direct experience managing/purchasing carrier transportation services
• Equivalent combination of education and experience may be considered
• Supervisory/management experience preferred
• Ability to drive long distances and/or travel overnight as required.
• Ability to receive and understand direction from supervision and management
• Ability to Travel (up to 15%).
• Capability and competency at the user level in logistics technology applications in the areas of Transportation Management System and other relevant systems/ tools.
• Demonstrated ability to interact effectively with executives, clients and internal stakeholders at all levels.
• Strong communication (Verbal & Written) across all levels in the company is required.
• Ability to work in a complex environment with limited supervision.
• Ability to work effectively in a matrix environment.

Nice To Haves

• Supervisory/management experience preferred

Responsibilities

• Drive expansion of reliable carrier base across multiple transportation modes - truckload, LTL, intermodal, parcel
• Manage existing carrier base through lane allocation strategies, routing guides
• Collaborate with procurement team on the use of contracted carriers
• Balance carrier engagement along with customer needs, operational efficiency, and Yusen profitability to achieve optimal results
• Set carrier expectations through onboarding and business review calls
• Document and maintain process and performance expectations
• Manage carrier performance, ensure issues are addressed and KPI targets are met
• Maintain relationship with various stakeholder groups on the carrier side and serve as a point of operational escalation
• Manage carrier-facing operational processes and execution directly or through others
• Collaborate with people managers, account owners, operators to validate carrier development strategies and ensure compliance
• Manage a team responsible for overall carrier operations, supervise responsibilities, and develop capabilities
• Own and maintain operational best practices for carrier assignment, tender, spot buying, spot quoting
• Oversee day-to-day operations of the assigned team, address complaints, and resolve problems
• Train, assign, and delegate workload, drive continuous cross training and process depth
• Conduct performance reviews, make recommendations on corrective action, hiring or termination as needed
• Demonstrate a concerted drive toward results and meeting operational KPIs as communicated by management
• Be receptive to new ideas and different approaches to work at hand and drive the same mentality across the team (change management)

Benefits

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Number of Employees: 251-500 employees