Manager, Campaigns (APAC)

Crocs, Inc. • Broomfield, CO

10d • $110,000 - $120,000 • Hybrid

About The Position

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
 OverviewThe CRM Manager, Campaigns will assist with strategy and execution of retention channels for the APAC region, including email, SMS and push notifications. This role will make advancements in segmentation, content, and personalization with the objective of improving the customer journey and meeting revenue targets for our APAC region. This is a highly collaborative role, partnering with cross-functional teams both regionally and globally to meet company goals while maintaining a customer-centric experience and delivering relevant content to the appropriate audience.

Requirements

• Bachelor’s Degree or equivalent experience in Marketing, Communications, Advertising or related field
• 5+ years of digital marketing experience working in a fast-paced environment
• Knowledge of website analytics tools
• Proven experience in enterprise-level ESPs (SalesForce Marketing Cloud highly preferred) with the ability to make immediate level changes to campaign creative, structure, and scheduling
• Proven campaign management experience in defining targeting strategies that get results
• Team player with demonstrated ability to work effectively with multiple cross-functional groups
• Strong analytical and problem-solving skills
• Strong project and time management skills
• Strong communication skills with the ability to gain alignment and problem-solve collaboratively
• Takes initiative to generate ideas to drive business and contribute to organizational effectiveness
• Results-oriented with a bias for action.

Responsibilities

• Collaboratively build the campaign calendar for APAC communications channels, ensuring it meets commercial needs and supports brand storytelling priorities
• Brief content needs to the content creation team, advising on best practices within your channels, and meeting regional relevance and nuance
• Lead the campaign ops team by briefing on all campaign elements needed for deployment (targeting, content, landing pages, etc.)
• QA all campaigns prior to deployment, with ultimate accountability for accuracy and quality
• Manage a robust, always-on testing calendar to drive optimizations across CRM channels
• Analyze campaign results, drawing insights that drive performance and incrementally improve CLV
• Partner with internal data teams to continually improve targeting and measurement capabilities
• Be responsible for the health and performance of the customer database
• Assist in budget forecasting and reporting

Benefits

• This position is eligible to participate in a company incentive program.
• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees