Manager, Business Services Initaitives

Royal Bank of Canada • Minneapolis, MN

2d • $85,000 - $150,000

About The Position

The Manager of Business Services Initiatives will drive strategic enhancements to critical client and advisor-facing processes, focusing on efficiency, compliance, and adoption of innovative solutions. This role will lead cross-functional collaboration to deliver impactful projects aligned with organizational goals, prioritizing scalable and client-centric outcomes.

Requirements

• Wealth Management Expertise: Knowledge of wealth management products, investment solutions, and securities/financial markets (5+ years’ experience).
• Cross-Functional Leadership: Proven ability to lead regulatory/industry initiatives and direct cross-departmental teams.
• Strategic & Operational Skills: Experience in strategy development, prioritization, and value-chain analysis; strong project management and tech/operational acumen.
• Problem-Solving & Execution: Ability to analyze complex issues, develop creative solutions, and drive hands-on implementation in fast-paced environments.
• Stakeholder Management: Expertise in facilitation, conflict resolution, and strategic influencing/negotiation to build consensus across all organizational levels.
• Multitasking & Detail Orientation: Skilled at managing competing priorities with precision and providing team direction.

Responsibilities

• Lead the expansion and optimization of digital delivery capabilities to improve client engagement and administrative efficiency.
• Develop strategies to accelerate adoption of eDelivery solutions across advisor networks and client segments.
• Partner with cross functional teams to refine user experience, address barriers, and track adoption metrics of prioritized opportunities.
• Redesign end-to-end ad-hoc mailing workflows to reduce costs, ensure quality, and maximize efficiencies.
• Establish KPIs to monitor process efficiency and client satisfaction.
• Integrate digital alternatives for ad-hoc mailings where feasible, ensuring compliance with regulatory requirements.
• Enhance tools/resources to empower advisors in leveraging rankings for business development and establish KPIs to monitor process efficiency and promotional reach of rankings.
• Lead cross-functional teams in executing sanctioned securities activities.
• Maintain and enhance and lead standardized processes to plan and execute remediations.

Benefits

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.
• Opportunities to build close relationships with clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees