Small Business Services Manager

COALITION FOR RESPONSIBLE COMMUNITY DEVELOPMENT•Los Angeles, CA

5d•$70,000 - $90,000

About The Position

Under the direction of the Business Source Center Program Director, the Small Business Services Manager will support a growing Business Source Center team. The Small Business Services Manager’s primary responsibilities are to manage the day-to-day operations and facilities which involve implementing Los Angeles Business Source Center activity and contracts, interfacing with subcontractors, managing program content and initiatives, case management, and relationships in the community. Measures and documents the implementation status of any LABSC initiatives to ensure Program services and grant requirements are fulfilled. Responsible for assigning goals and benchmarks for each staff position and ensuring that all members of staff understand their responsibilities and have the training and material support they need. The Small Business Services Manager organizes programs and activities and manages a team of Business Coaches in the day-to-day operations of the Business Source Center to ensure it meets its stated goals. The Small Business Services Manager will assign goals and benchmarks for each staff position and ensure that all members of staff understand their responsibilities and have the training and material support they need. Regular interaction with their Program Director is expected to provide program updates and report on the program status. The Small Business Services Manager is responsible for serving a small caseload of clients to share the workload and to ensure that he/she understands how CRCD serves customers as he/she promotes the program and builds partnerships.

Requirements

Bachelor’s degree in a related field or 5 years of equivalent experience.
3-5 years of Business Services work experience
Able to learn quickly and work effectively with a wide range of communities and with minimal supervision.
Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries.
Demonstrated ability to work on multiple projects simultaneously and to meet deadlines.
A high degree of personal and professional integrity: a strong role model for youth
Experience developing one-on-one relationships with youth of different backgrounds and abilities
Comfortable in a fast-paced, changing environment
Excellent interpersonal, listening, written and verbal communication skills
Exceptional attention to detail
An ability to network and build alliances
Willingness to travel to schools, businesses, and partner organizations in South Los Angeles and the LA region.
Reliable transportation: valid driver's license, and car insurance as required by law, as appropriate.
2+ years of supervision experience (Preferably in non-profit and human services)
Must display professional and appropriate email etiquette
Must display the ability to facilitate small and large groups
Proficient in Microsoft Office (Excel, Word, Power Point)
Proficient written and oral communication skills
Bilingual in English/Spanish preferred
Ability to work on weekends.

Nice To Haves

Bilingual in English/Spanish preferred

Responsibilities

Collaborating with the Director and other members of the program team to implement and improve departmental needs
Develop and implement workplans and support the implementation of policies and procedures to ensure successful program delivery and contract performance.
Proven experience supporting small businesses, including advising on business operations and navigating challenges.
Demonstrated experience working with financial institutions to engage clients and connect them with lending options.
Familiarity with loan application processes, financial documentation, and eligibility criteria for small business lending programs.
Proven experience supporting small businesses, including advising on business operations and navigating challenges.
Demonstrated experience working with financial institutions to engage clients and connect them with lending options.
Familiarity with loan application processes, financial documentation, and eligibility criteria for small business lending programs.
Support and coordinate strategic priorities and goals established in CRCD’s 5-year strategic plan.
Collaborate with the marketing and communications team to share our program success and strategic marketing
Meeting quantitative program growth goals
Ensuring goals are met including customer satisfaction, safety, quality, and team member performance.
Supervise and support Business Counselors and Specialists with a diverse array of talents and responsibilities.
Directs and monitors Center staffing, including candidate selection, training, career development, performance assessment, workload planning, recognition, salary actions and disciplinary actions.
Manage a small caseload of Microenterprises and Small Businesses (less than 20)
Train staff and interns to provide high-quality services and effective outreach
Identify needs and lead the development of new tools and materials (ie. business plan template, flyer design, etc.)
Work closely with CRCD’s Learning & Evaluation Team to monitor data integrity, track progress towards performance targets, and analyze data to inform program design and delivery.
Promote a positive, collaborative work environment and culture of accountability.
Ensure all clients paperwork and data collection is complete, timely, accurate, and current in agency records and electronic database.
Ensure data entry and maintenance of program-required data systems are complete, timely, and accurate.
Define, document, implement, and track program-specific policies, procedures, standards, and metrics
Develop and plan strategically for future programmatic and service needs and community partnerships.
Uphold CRCD’s Mission/Vision and 5 Year Strategic Plan.
Ensure all clients served have completed the client registration process and track all client sessions with detailed notes of services provided and advice given.
Maintain detailed tracking of economic impact for businesses served.
Client needs may require some evening or weekend appointments in person or by phone or e-mail or travel from the BSC location to a client’s business location in the region.
Be available to attend community outreach and engagement events outside of traditional work schedules.
Participate in CRCD staff events, planning events and retreats as needed.
Uphold CRCD’s Mission/Vision and 5 Year Strategic Plan.

Benefits

CRCD is in the top 10% for excellent benefits for non-profits with an array of benefits available including:
14 Paid Holidays
On-Demand training memberships to bolster professional development
Dental/Vision/ 85% employer-paid & 40% dependent paid Medical Insurance
401k eligibility from day one & up to 3% matching after one year
529 Educational Savings Plan from Principle
Flexible Spending Account (FSA)
Short & Long Term Disability
Accident & Hospital Indemnity
Whole life insurance with cash benefits
Identity Theft Protection and Legal Services
Discount pet insurance through ASPCA
Generous work/life balance