Manager, Business Process Improvement and VOS

Vertiv Holdings, LLC•Westerville, OH

63d

About The Position

The Manager, Business Process Improvement and VOS, is responsible for providing project management and subject matter expertise in working with the business to identify opportunities to further improve the end-to-end Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), and Sales Inventory and Operations Planning (SIOP) processes within the Americas region, including improvements in systems/tools implementation. This role is tasked with project managing strategic and operational initiatives designed to offer best-in-class capabilities and technology solutions across the Americas region utilizing the Vertiv Operating System (VOS) governance and framework. In this role you will need a process improvement mindset, ability to listen and address specific problems, articulate solutions, and coordinate different projects. The ability to influence others and obtain business buy-in are critical to being successful in this role.

Requirements

Education: Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, or a related discipline. Subject-matter expertise in at least one of four processes: Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), and Sales Inventory and Operations Planning (SIOP) processes preferred. Project Management Certifications such as PMP, CSM, Lean Six Sigma Black Belt, etc. are preferred. Knowledgeable in all areas of project planning, development, management, and implementation.
Work Experience: 8-10 years of experience in project management or experience as a subject-matter expert in OTC, PTP, NPDI, and SIOP. Worked in an international and culturally diverse organization.
Communication Skills: Strong written and verbal communication skills in English; other languages are a plus. Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.
Analytical Skills: The ability to analyze data, make informed decisions, and solve complex problems. Good attention to details.
Technical Skills: Advanced experience with ERP financial applications (Oracle preferred). Proficient in Microsoft Office Suite (experience in Power BI preferred). Proficient in JIRA preferred. Project management experience and familiarity with Agile process improvement.
Teamwork and Collaboration: Ability to work collaboratively with others and contribute to a positive team dynamic. Strong, proven business partnering mentality; has the maturity and awareness to strike the right balance between facilitating and challenging the business.
Leadership Skills: Strong leadership abilities, including the ability to motivate and guide a team. Proven ability to influence others.
Adaptability: Can adapt to change and navigate uncertainty. Ability to effectively manage time and resources against agreed deadlines for activities. Excellent organizational skills and the ability to work on multiple projects.
Ethical Judgment: Demonstrated ethical decision-making and integrity.
Networking Skills: The ability to build and maintain professional relationships with clients, colleagues, and other industry professionals.

Responsibilities

Utilize VOS governance and framework to plan, facilitate, and manage business process improvement initiatives.
Own and drive effective delivery and management of assigned OTC, PTP, NPDI, or SIOP projects through the implementation of a stage gate process that takes initiatives through ideation, feasibility, proforma development, execution, and project closure.
Plans, facilitates, and manages business process improvement initiatives using agile, lean, or six sigma methodologies, as appropriate.
Ability to plan and execute 1-2 moderately complex projects simultaneously.
Strong knowledge of at least one of the following processes: OTC, PTP, NPDI, and SIOP.
Coach and train the business and teammates on appropriate project management methodologies for assigned projects.
Lead value stream, business process mapping and improvement workshops with management and associates to identify and implement improvement opportunities for assigned projects.
Prepare flowcharts and other related reporting packages to track both project deliverables/timelines and key issues.
Facilitate effective collaboration, communication, and delivery across cross-functional teams.
Conducts periodic reviews to monitor milestone progress; identifies potential issues and keeps leaders apprised of project status.
Drive effective partnership with the IT organization as a key stakeholder to drive critical process improvements and system / tool implementations.
Identify and recommend improvement towards more automated processes.
Liaise with local Learning & Development teams to facilitate learning, process improvement/validation and logistical coordination.
Provide expert support, analysis, and research into complex problems and processes relating to assigned projects.
Maintain a strong focus on execution of delivery of short-term results while moving toward the long-term vision.
Nurture a culture of continuous improvement, best practice sharing and process standardization and align with other Regions where possible.
Perform root cause analysis to determine causes of missed performance metrics.
Partner with business leaders to develop and implement process-specific policies and procedures to drive process efficiency.
Escalate process issues to respective business owners in a timely and structured approach.
Develop and train staff on Oracle functionality and efficient ways to utilize the system.
Utilize Power BI to estimate, prioritize and track projects within the portfolio, outlining savings and business benefit to the organization.
Identifies gaps in performance versus best practices and works with all levels of the organization in establishing and executing a plan for improvement. Assists with assessment and documentation of the current state, development of the ideal future state process and drives and monitors the implementation plan.
Create and maintain project tools within MS Excel, Power BI, JIRA, etc.
Demonstrate Vertiv behaviors: (1) own it, (2) act with urgency, (3) foster a customer-first mindset, (4) think big and execute, (5) lead by example, (6) drive continuous improvement, and (7) learn and seek out development.