Manager, Business Operations

Intrado Life & Safety, Inc.

About The Position

We are seeking a motivated Manager, Business Operations, to join our Business Operations function. The Manager, Business Operations is an execution focused role within a newly created Business Operations function. Reporting to the Senior Director, Business Operations, this role will be part of a small, high-impact team with a mandate to ensure the company delivers on its strategic plan. In this role, the Manager will help get financial and operational data into the right locations in the company’s systems, implement scalable operating processes such as recurring business reviews, and build automated dashboards and reporting. The Manager will have significant responsibility and own meaningful projects while working cross-functionally with people across the company. This is a demanding role in a results-oriented environment with high expectations for agency, speed, and ownership. This role requires systems-level thinking, the ability to design what needs to exist to achieve specific goals, and the ability to drive results in an environment where structure is still being built. This role does not initially have direct reports but may take on people management responsibilities over time, based on business needs and individual interest.

Requirements

Experience in business operations, finance, consulting, analytics, project/program management, or another demanding, high-expectations corporate environment where individuals own complex workstreams end to end
Exceptional work ethic with the ability to operate effectively in a demanding, results-driven environment with high standards
Demonstrated ability to take high-level direction and execute complex projects end to end while working cross-functionally with multiple teams
Advanced proficiency in Microsoft Excel
Experience building dashboards and reporting with data visualization tools (Power BI etc.)
Experience working with financial and operational data
Proven ability to build and improve processes
Strong sense of ownership paired with a collaborative working style
Demonstrated ability to learn new tools and skills quickly and apply them effectively
Demonstrated ability to use LLMs and automation tools effectively
Exceptional organizational skills and attention to detail
Comfort navigating ambiguity and enthusiasm for helping build a new function and operating model
Solid knowledge of accounting and corporate finance concepts

Nice To Haves

Experience using Power Query
Experience building dashboards and reporting in Power BI
Experience supporting or owning performance management, monthly/quarterly business reviews

Responsibilities

Partner with Business Operations teammates and functional partners to ensure financial and operational data is accurate, consistent, and maintained in the appropriate systems and locations
Collect, organize, validate, and maintain operational and performance data, proactively identifying and resolving data gaps or quality issues
Build and maintain standardized dashboards and recurring reports that provide clear visibility into performance
Ensure reporting is delivered in the right format, level of detail, and cadence to support operating reviews and leadership decision-making
Collaborate with teammates to interpret data and surface clear, actionable insights for leaders
Work closely with the Business Operations team and functional partners to support and continuously improve the company’s operating cadence (weekly, monthly, quarterly)
Own preparation of data, dashboards, and materials for specific operating rhythms, while aligning closely with stakeholders on inputs and outputs
Track priorities, action items, timelines, and follow-ups across initiatives to support execution and accountability
Ensure inputs and outputs for operating reviews are consistent, reliable, and delivered on time
Collaborate with Business Operations teammates and functional partners to align on data definitions, metrics, and reporting standards
Design, document, and implement Business Operations processes including planning, execution tracking, and performance management workflows
Identify opportunities to replace manual, fragmented, or inconsistent processes with efficient, repeatable operating practices
Maintain clear documentation for standards, workflows, and reporting to support adoption and scalability as the function grows
Act as a trusted, execution-focused thought partner to functional teams on operationalizing strategy and improving results

Benefits

medical
dental
vision
life and disability coverage
paid time off
a 401(k) retirement plan
paid parental leave
access to a robust library of personal and professional training resources
employee discounts
critical illness
hospital indemnity
access to legal support
pet insurance
identity theft protection
an EAP (Employee Assistance Program) that includes free mental health resources/support