Manager, Business Operations

Tomorrow Health•New York, NY

34d•$140,000 - $180,000•Hybrid

About The Position

Tomorrow Health enables exceptional healthcare for patients and their families in the place they want to be most - home. At Tomorrow Heath, we build technology that rewires the way home-based care is ordered, delivered, and paid for. Tomorrow Health connects patients, providers, health plans, and home-based care suppliers, to ensure patients receive the correct and timely care they need to remain healthy at home. We believe in putting patients first, that many perspectives are stronger than one, and in treating those we serve just as we would our own family members. We hope you'll join us if you're passionate about improving healthcare delivery, leveraging technology to help people, and working in a collaborative, diverse environment. The Business Operations team is the connective tissue at Tomorrow Health. Our mission is to drive significant business impact through strategic technology investments. We focus on transforming the broken, complex, and manual workflows in home care, making it easier for people to access the lifesaving equipment and supplies they need. By simplifying these processes, we aim to reduce costs, increase speed, enhance transparency, and improve reliability, ultimately making the home the preferred place of care for better patient outcomes. Our products serve a diverse set of users - doctors, insurance companies, medical equipment suppliers, and care coordinators - and ultimately enable us to deliver a higher quality patient experience. Our mission-driven team is highly collaborative, supportive, empathetic, curious, and driven by impact. We are obsessed with using AI to re-architect how care works in the home while maintaining the safety, trust, and warmth that great care requires. Tomorrow Health is seeking a Manager, Business Operations to own the biggest problems at Tomorrow Health and help us realize our mission of restoring the home as the primary place of care. You'll sit at the intersection of strategy, product, and execution, helping build the "on the ground" systems, processes, and AI-powered workflows that make our model work. You'll be the kind of generalist who can run a launch, jump into escalations, design an automated workflow with our product team, and still end the week with a crisp dashboard and set of recommendations for leadership. This is a high-visibility role with significant opportunity for impact and growth.

Requirements

4+ years of experience in operations, strategy & operations, consulting, or business operations at a fast-paced company; health, marketplace, logistics, or services experience is a plus.
Demonstrated track record as a high-performing generalist who thrives in ambiguous, zero-to-one environments.
Strong AI-first mindset:
Hands-on experience using AI tools to automate workflows, analyze information, or prototype solutions; excited to go much deeper.
Comfort living in the details:
You're willing to roll up your sleeves to handle escalations, triage issues, and support frontline teams.
Strong analytical skills:
You're comfortable with data, building scrappy dashboards/analyses, and using metrics to prioritize.
Excellent communication and stakeholder management:
You can synthesize complexity into simple narratives and influence cross-functional partners.
High integrity, empathy, and a genuine passion for improving home-based care.
Willingness to travel periodically to markets as needed.

Responsibilities

Launch & Scale Operations
Drive operational readiness and launch planning for new markets: staffing, training, workflows, and SOPs.
Own day-to-day operations in early markets, ensuring customers we serve get what they need with reliability and speed.
Design & Optimize Core Workflows
Map and continually refine end-to-end processes.
Identify bottlenecks and failure modes; design and test improvements in tight feedback loops with on-the-ground teams.
Build AI-Enabled Operations
Use AI tools to design and pilot automations.
Partner with Product and Engineering to turn successful experiments into robust product features and internal tools.
Own Metrics & Reporting
Define and track core KPIs.
Build and maintain dashboards and reporting cadences that give leadership clear visibility into performance.
Support Market Expansion
Turn markets into repeatable playbooks: process docs, training, metrics, and tools.
Support subsequent market launches with both strategic planning and hands-on execution.
Cross-Functional Collaboration
Collaborate closely with Growth, Product, CX, Clinical, and Finance to ensure operational feasibility and alignment.
Represent the "voice of operations" in product discovery and strategy discussions.

Benefits

100% employer-paid medical, dental and vision benefits
HSA and FSA (Dependent Care and Commuter)
Fully covered membership in One Medical for on-demand primary care, and Teladoc for 24/7 virtual care
12 weeks of paid parental leave for all caregivers
Free mental health support with BetterUp through CONCERN EAP
Short-term, and long-term disability plan availability
Company-sponsored Life and AD&D insurance
Educational reimbursement
Monthly wellness stipend
Commuter Benefits
Access to Vanguard 401k plan
Unlimited vacation and 11 corporate holidays