Manager - Business Insights (Credit Card & Personal Lending)
About The Position
Manager, Business Insights (Credit Card & Personal Lending) The Consumer Lending Strategy & Business Analytics team at Citizens is seeking a Manager, Business Insights to lead analytics for Unsecured Lending (Credit Card and Personal Loans). This role partners directly with business lines and product teams, managing a team of analysts to deliver actionable insights that drive business impact. The Manager will set analytic standards, mentor staff, and ensure solutions are audit-ready and aligned with regulatory expectations. The position emphasizes leadership, data-driven thinking, business partnership, and technical expertise, with a focus on credit card experience. Location and Work Arrangement Candidates must be based in or willing to commute to a Citizens hub 4 days on-site and 1 day remote: Columbus OH, Johnston RI, Westwood MA, Boston MA, Pittsburgh PA, Phoenix AZ, or Iselin NJ.
Requirements
- Strong understanding of loan-level economics, price optimization, and return-optimized marketing strategies
- Experience managing users of SQL and Python for analytics and data engineering
- Experience managing users of Power BI, Tableau, and Azure data platforms
- Strong understanding of data quality, controls, and regulatory documentation
- Knowledge of experimentation and causal inference methods
- 7+ years in analytics, risk, consulting, or lending (credit card experience strongly preferred)
- Demonstrated leadership and people management experience
- Strong communication and business partnership skills
- Bachelor's degree required
Nice To Haves
- MBA preferred
Responsibilities
- Lead analytics and insights for Credit Card and Personal Loans, partnering directly with business and product teams
- Manage and mentor a team of 4+ analysts, fostering development and high performance
- Conduct analysis and answer critical business questions around sales performance, customer behavior trends, and portfolio analytics
- Set analytic methodology and standards for business impact, focusing on enablement and clarity
- Design and oversee testing frameworks (A/B, quasi-experiments) and ensure statistical rigor
- Build and maintain governed analytics assets (semantic models, curated tables, Python/SQL libraries)
- Manage delivery of executive-ready dashboards and narratives; standardize metrics and drive adoption
- Ensure audit readiness and compliance with OCC, CFPB, and FDIC standards
- Collaborate with Compliance, Audit, and Model Risk partners
- Drive cross-functional projects to expand analytics capabilities
Benefits
- We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Management of Companies and Enterprises
Number of Employees
5,001-10,000 employees
