Manager, Business Continuity and Operational Resilience

Capital One•Richmond, VA

63d

About The Position

Do you want to be part of an organization that's dedicated to helping Capital One identify, manage and effectively mitigate risk - for our customers, our communities and our associates? Capital One is seeking an enthusiastic, self-motivated Risk Manager to join the Business Continuity Risk Management (BCRM) team within the Operational Risk Management second line of defense. BCRM is responsible for independent governance and oversight of Capital One's business continuity and operational resilience practices enabling Capital One to respond to and recover from business disruptions. The ideal candidate is experienced at coordinating cross-functional stakeholders across lines of defense, and can effectively communicate to Senior Leaders while comfortably navigating through ambiguity and exercising exceptional critical thinking skills. This candidate will be responsible for supporting the Operational Resilience workstream, primarily designing and executing governance routines for the Operational Resilience workstream. Additionally, this role will support providing effective risk advice and challenge to business decisions and activities impacting Operational Resilience services. This role offers the opportunity to thrive in a fast-paced and collaborative environment by applying critical thinking skills to solve complex problems.

Requirements

Strong analytical, critical thinking, and problem solving skills; ability to "connect the dots"
Proven ability to successfully lead strategic cross-functional process initiatives
Ability to distill complexity and drive alignment across stakeholders from multiple lines of business and defense
Proven ability to work independently; flexible to change in a fast paced environment that requires the balancing of competing priorities
Strong risk judgment
Excellent communicator and influencer across various levels of stakeholders
Bachelor's Degree or military experience
At least 5 years of experience in a Risk Management or Crisis Management role
At least 3 years of experience working within a business continuity, business resiliency, or operational resiliency environment
At least 2 years of experience supporting formal risk assessments [Risk Control Self Assessments (RCSAs), Hazard Vulnerability Analysis (HVAs)]

Nice To Haves

Experience with Operational Resiliency software tools (Fusion, Archer)
Associate Business Continuity Professional (CBCP) or Associate Business Continuity Professional (ABCP) certifications
Understanding of IT environments; experience with linkage between Business Continuity and Disaster Recovery
Experience working in the financial services industry
Experience responding to audit or regulatory examiner requests [Office of the Comptroller of the Currency (OCC), Federal Reserve Board (FRB), Federal Financial Institutions Examination Council (FFIEC), Farm Credit Administration (FCA)]

Responsibilities

Coordinating with other second-line groups, including Third Party Risk Management, Cyber, and Technology and Data Risk Management to design and implement oversight and challenge routines for the Operational Resilience framework
Designing, owning, and coordinating with first-line stakeholders to execute governance routines that will transition our Operational Resilience framework and activities into BAU routines, including, but not limited to: Regular review and updates of Essential Business Service
Evaluating test and exercise results against Service Disruption Tolerance
Regular reporting of Operational Resilience key risks and program status
Effectively challenge business decisions and activities that impact operational resilience, and overseeing remediation through completion
Support designing new capabilities in our system of record to effectively document Operational Resilience information

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