Manager, Business Analyst Patient Operations Product Team

Bristol Myers Squibb • Princeton, NJ

2d • $94,180 - $114,124

About The Position

Bristol-Myers Squibb (BMS) seeks an experienced full-time Manager – Patient Operations Business Analyst with expertise in Salesforce technologies to manage requirements, gap analysis, and documentation for the Global Patient Services application, including translation strategy for Cell Therapy 360 portals. The role involves collaboration with diverse internal and offshore teams, functional verification, defect triage, GxP documentation, and mentoring. Candidates should have a bachelor’s degree in computer science or related fields (master’s preferred), 5-7 years of IT project experience, 3+ years with Salesforce, and preferably 2+ years in the pharmaceutical industry, along with skills in communication, global team management, and Agile methodologies. Salesforce certifications are a plus.
BMS is looking for a full time, experienced Patient Services Business Analyst with prominent experience on Salesforce technologies. Patient Services Functional Analyst will be responsible for requirements, gap / impact analysis, translation and documentation of new features required on Global Patient Services application built on Salesforce. This role will be responsible for strategy to translate Cell Therapy 360 portals in different languages.

Requirements

• Bachelor’s degree: degree in computer science, management information systems or related field.
• 5-7 years of experience in IT project execution and/or business consulting on large enterprise implementations.
• 3+ years of experience in Salesforce Technology as Functional / Business Analyst and having exposure to Salesforce configurations.
• Experience working with Onsite and Offshore teams.
• Ability to work in Scrum team and good knowledge of Agile methodologies
• Excellent written and verbal communication skills, interpersonal and collaborative skills.
• Ability to communicate complex information and concepts to audiences at all levels in business and technical teams.
• Ability to manage a global team in a matrix organization.
• Ability to manage a complex vendor environment.
• Experience with Salesforce Platform.
• Experience with SDLC methodologies (Agile, SCRUM).

Nice To Haves

• Master’s degree preferred.
• At least 2+ years of experience working in pharmaceutical industry is preferred.
• Experience on systems supporting multi-product, multi-regions scheduling would be a plus.
• Experience on GxP systems Is preferred.
• Salesforce Certified Administrator or Advanced Administrator certification(s) a plus.
• Salesforce Certified Service Cloud Consultant certification(s) a plus.

Responsibilities

• Collaborate regularly with a diverse range of internal teams including scheduling, partners, product management and provide guidance on documenting business requirements in user stories.
• Requirement gap analysis and contribute to user stories functional risk assessment.
• Functional verification of user stories before passing it to the testing team.
• Collaborate with BMS Hyderabad team on user stories, requirements clarification, in-sprint refinement, sprint demos.
• Collaborate with technical and integration team on integration mapping.
• Salesforce and Integration defect triage and helping technical resources on defect management.
• Assess user stories with deep understanding of salesforce and assign appropriate size and complexity
• Author GxP documentation like configuration specification, data dictionary, user access and permissions as well as contribute to user requirement specification.
• Assess new requirement impacts to translation and manage end to end translation process from IT.
• Build strategy and execution for translating cell therapy 360 portals into new languages / markets.
• Collaborate with production support team on priority defects.
• Mentor and guide the team on requirement management, sprint & release demos.
• Keeps continuous improvement and process efficiencies in mind when evaluating releases and enhancements.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees