Product Operations Analyst

iManage•Chicago, IL

5d•$105,000 - $130,000•Hybrid

About The Position

You will play a key role in driving the efficiency, alignment and execution of the product lifecycle. Your role will be the connective tissue between our product management, engineering, design, sales, marketing, customer success and other cross-functional teams to ensure our product strategy translates into the seamless delivery and adoption of our products. You will use your technical acumen and knowledge to design and lead processes that ensure the right feedback reaches the right product teams and to help develop actionable insights that will help us to continually shape our products and services.

Requirements

5+ years of experience in product operations, product management or program/project management
A Bachelor’s or Master’s degree in Computer Science, Data Science or Data Analytics related field
Proficiency in working with Python (or similar scripting tool), SQL & data visualization tools like Tableau/PowerBI
A data-driven mindset with the ability to extract insights from qualitative and quantitative sources
Exceptional problem-solving skills and the ability to think critically, strategically and holistically across the organization
Strong written and verbal communication skills and ability to effectively communicate complex subjects to both technical and non-technical audiences
Experience with managing a variety of cross-functional stakeholders on complex initiatives; having to influence senior leaders across our internal teams
Ability to be hands-on and leading with a proactive approach to help continually evolve our product strategy
An ability to translate complex processes into clear, scalable frameworks

Nice To Haves

Experience in a B2B SaaS environment
Administrative knowledge of AHA the Product Management platform
JIRA and/or Target Process admin knowledge
Familiarity with agile methodologies and product lifecycle management

Responsibilities

Leading and partnering on product launches to ensure readiness and to deliver insights post-launch to ensure a positive experience for customers and internal teams.
Owning the enhancement request and feedback management process: collecting, analyzing and synthesizing feedback from customers, internal stakeholders and data sources to inform product strategy.
Establishing and managing product-related processes, workflows and documentation to improve efficiency and scalability.
Developing reports and insights to highlight customer needs, drive prioritization conversations and influence roadmap direction. Defining, tracking and reporting on key performance indicators (KPIs) related to product roadmap delivery spanning initiatives for new products, tech debt, and technology integration.
Equipping our Go to Market teams with visibility into our product roadmap status and rationale.
Fostering a culture of continuous improvement by identifying gaps in our processes and implementing solutions.
Collaborating with other Operational Leads to ensure that data, processes and best practices are communicated across different teams for operational efficiency.

Benefits

Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
Own my career path with our internal development framework. Ask us more about this!
Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
Enjoy flexible work hours that empower me to balance personal time with professional commitments.
Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
Rewarding me with an annual performance-based bonus.
Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
Having multiple company wellness days each year to prioritize mental health and well-being.
Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.