Manager, Brand Success

Faire•San Francisco, CA

17h•Hybrid

About The Position

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. About this role This role is an exciting opportunity to be part of the early team for Faire Australia. Faire's quality, depth, and breadth of brands are its strongest value to retailers. In this role, you are directly contributing to the company’s success by leading the team responsible for driving the success and growth of our top North American brands on Faire. We are a fast growing and fast moving team and are in need of an experienced manager who will ramp quickly and own the achievement of your team’s quota. We are looking for a leader who is passionate about small businesses and committed to their team’s individual and collective success. This role is for you if you love team building, connecting with inspiring customers, communicating candidly, using data to continuously exceed expectations, and learning every day in a scrappy start-up environment. You are a pro at prioritizing. You are hungry & proactive. Above all, you will be critical during this foundational stage of the company, and instrumental in making Faire the de-facto platform for Brands to distribute their products and for independent Retailers to source amazing products for their stores.

Requirements

You have 6+ years of experience in tech account management/customer success/sales/business development/consulting including 2-4 years of management experience, or equivalent experience
You have a passion for building successful and engaged teams - with a track record of hiring, coaching and exceeding goals
You create an environment where people are encouraged to share information, constructively debate, and communicate freely
You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form
You have expertise in creating rigor around adoption + customer growth metrics - and managing yourself and others to drive those metrics
You have experience using a variety of fundamental account management and data tools (e.g. Salesforce, data visualization software, call recording tools)
You are not afraid to get into the weeds to support direct reports in customer meetings and you love to build relationships, especially with entrepreneurs and small businesses
You are analytical and data driven -- you can define KPIs and measure progress/success for your initiatives
Proven experience leading a team accountable for adoption and revenue growth of paid advertising products
You can operate in a fast-growth, high-potential environment with constant change

Responsibilities

Lead and manage goals, roles & responsibilities, operational cadence, and professional development for a team of Brand Success Managers
Attract, hire, train, coach, develop, and retain a best-in-class Brand Success team and evolve the organizational structure as needed based on business needs
Coach your team and support their professional development and engagement (measured by both product adoption, customer growth metrics, and employee feedback)
Create a psychologically safe, motivating and energizing team culture
Help refine and customize our go-to-market strategy and positioning selling paid advertising to customers
Work with cross-functional teams and management to improve processes, surface challenges, and address pain points hindering your team’s success
Synthesize the voice of the customer to provide input to help size blockers and prioritize product development
Use data, graphs and reports to truth seek and drive actions to beat goals
Contribute to the overall vision and strategy of the Success organization
Be relentlessly resourceful, scrappy and act with urgency to ensure success!