Manager BPS Conversion and Ramp Up

Hilton

3d•Onsite

About The Position

This role is based at our corporate office in McLean, VA This is your chance to be part of an in-house Brand team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As a Manager, Brand Performance Support (BPS) Hotel Ramp Support, you will support all of our hotel brands with the primary goal of helping newly opened or converted hotels achieve commercial performance goals. On the Brand Performance Support team reporting to the Senior Director of Full Service and Luxury Category Support, you will execute the overarching strategy and objectives of the core Ramp Support function of BPS by developing and managing Ramp-related programs, streamlining and enhancing resources and reporting and directly supporting hotels. HOW WE WILL SUPPORT YOU Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as: Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Paid parental leave for eligible Team Members, including partners and adoptive parents Mental health resources including free counseling through our Employee Assistance Program Paid Time Off (PTO) Learn more about the rest of our benefits At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans. HOW YOU WILL MAKE AN IMPACT Your role is important and below are some of the fundamental job duties that make your work unique. What your day-to-day will be like: Provide incremental 1:1 support for Ramp hotels for select brands. Project manage initiatives to support improving the hotel Ramp Support process. Identify opportunities and drive efficiencies in Ramp Support across brand categories. Develop enterprise Ramp communications and support offerings (e.g. webinars, office hours). Streamline and manage internal Ramp reporting for BPS team to help identify performance issues and confirm program participation. Manage overall transition strategy and feedback loop with Openings team to ensure hotels are set up for success before opening. Coordinate and communicate across key Hilton commercial partners (Commercial, Sales, Hotel Level Marketing, etc.) to ensure the Ramp Support program is incorporating the most up to date information on Hilton's commercial tools, resources and programs. Provide updates to Owner Relations on Ramp Up status of key partner hotels and equip them with Ramp-related resources to make available to their key partners. How you will collaborate with others: Partner with the BPS Category support teams to optimize the support they provide for Ramp and identify cross-category efficiencies. Collaborate with Brand Resources & Support team to identify opportunities to enhance automated and self-service Ramp support. Partner with Analytics team to streamline and automate the monitoring, reporting and data gathering process for Ramp Support. Work closely with Openings to continuously optimize how to best support hotels and position them for success across their pre-opening and Ramp period. What projects you will take ownership of: Be the primary BPS Point of Contact for the Openings team and conducting assessment of pre-opening and Ramp-related performance drivers. Develop a new process for proactively monitoring and escalating hotels not meeting expected Ramp performance to Brand and Owner Relations partner teams. Build out hotel Ramp Support operating model between this role and BPS Category Support teams. WHY YOU'LL BE A GREAT FIT You have these minimum qualifications: Four (4) years of professional work experience Two (2) years of experience coaching others to influence measurable change Two (2) years of experience creating and delivering presentations Two (2) years of experience influencing agreement in matrixed organization with competing goals Hospitality or travel industry experience Travel up to 20% It would be useful if you have: Two (2) years of experience working in a corporate commercial function in the hotel industry Two (2) years of experience working at a hotel in a sales or revenue management role BA/BS/Bachelor's Degree or equivalent work experience WHAT IT IS LIKE WORKING FOR HILTON Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Requirements

Four (4) years of professional work experience
Two (2) years of experience coaching others to influence measurable change
Two (2) years of experience creating and delivering presentations
Two (2) years of experience influencing agreement in matrixed organization with competing goals
Hospitality or travel industry experience
Travel up to 20%

Nice To Haves

Two (2) years of experience working in a corporate commercial function in the hotel industry
Two (2) years of experience working at a hotel in a sales or revenue management role
BA/BS/Bachelor's Degree or equivalent work experience

Responsibilities

Provide incremental 1:1 support for Ramp hotels for select brands.
Project manage initiatives to support improving the hotel Ramp Support process.
Identify opportunities and drive efficiencies in Ramp Support across brand categories.
Develop enterprise Ramp communications and support offerings (e.g. webinars, office hours).
Streamline and manage internal Ramp reporting for BPS team to help identify performance issues and confirm program participation.
Manage overall transition strategy and feedback loop with Openings team to ensure hotels are set up for success before opening.
Coordinate and communicate across key Hilton commercial partners (Commercial, Sales, Hotel Level Marketing, etc.) to ensure the Ramp Support program is incorporating the most up to date information on Hilton's commercial tools, resources and programs.
Provide updates to Owner Relations on Ramp Up status of key partner hotels and equip them with Ramp-related resources to make available to their key partners.
Partner with the BPS Category support teams to optimize the support they provide for Ramp and identify cross-category efficiencies.
Collaborate with Brand Resources & Support team to identify opportunities to enhance automated and self-service Ramp support.
Partner with Analytics team to streamline and automate the monitoring, reporting and data gathering process for Ramp Support.
Work closely with Openings to continuously optimize how to best support hotels and position them for success across their pre-opening and Ramp period.
Be the primary BPS Point of Contact for the Openings team and conducting assessment of pre-opening and Ramp-related performance drivers.
Develop a new process for proactively monitoring and escalating hotels not meeting expected Ramp performance to Brand and Owner Relations partner teams.
Build out hotel Ramp Support operating model between this role and BPS Category Support teams.

Benefits

Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)

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