Manager Client Solutions BPS

Acosta • Jacksonville, FL

20h

About The Position

The Client Solutions Manager , cultivates and sustain robust, strategic relationships with clients, representing Business Process Solutions (BPS) at client meetings and serving as the central hub for all client requests.

Requirements

• Bachelor of Arts Degree
• Bachelor of Science Degree
• 5 +years relationship management experience required.
• 3+ years customer service experience required.
• Strong communication and interpersonal skills.
• Interact with all levels of personnel including client level contacts.
• Knowledge of MS Office Suite (Word, Excel, Spreadsheet, Outlook)
• Advanced experience with data entry software.

Nice To Haves

• 5+ years business process solutions experience with a food manufacturer is preferred

Responsibilities

• Strategic Relationship Management: Cultivate and maintain strong, strategic relationships with clients, representing Business Process Solutions (BPS) at client meetings and serving as the central point for all client requests.
• Primary Client Liaison: Act as the primary relationship manager for key clients, understanding and addressing their specific needs and expectations to ensure satisfaction and loyalty.
• Effective Communication: Communicate client information and requirements effectively within the BPS organization, collaborating with the Client Services team to meet client needs.
• Comprehensive BPS Knowledge: Possess a thorough understanding of BPS systems, processes, and procedures, and know the appropriate contacts within the organization to facilitate client requests.
• Smooth Client Transitions: Ensure a seamless transition for new clients as they move into the operational phase, providing support and guidance throughout the process.
• Marketing and Education Support: Assist in the planning and ongoing needs for marketing, education, and awareness materials, including orientation planning and special campaigns.
• Consistent Client Touchpoint: Present a single, consistent touchpoint to key clients, ensuring clear and reliable communication.
• Client Support Base: Work to build a broad base of support within the client organization, fostering strong relationships and trust.
• Business Development Contribution: Contribute to the development of new business by collaborating with Sales and Business Managers in relevant channels.
• Relationship Maintenance: Maintain excellent working relationships with customers, clients, and co-workers, promoting a positive and collaborative work environment.
• Special Assignments: Perform special assignments for the company, branch, or department as needed, demonstrating flexibility and a proactive approach.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager