Manager - Billing

Iberdrola • Kirkwood, NY

2d • Onsite

About The Position

The Manager of Billing at New York State Electric and Gas (NYSEG) is responsible for the accurate and timely billing for customers, producing over 976K bills monthly, while providing direction and leadership to a team that ensures all regulatory and compliance requirements are met, along with adherence to meeting key service quality indicators and critical regulatory-driven deliverables.

Requirements

• Education & Experience Required: Bachelor’s degree in Accounting, Business, Finance, Economics or Information Technology with 7 years relevant experience in utility credit & collections, finances, and/or billing operations (or significant and advanced experience in these fields for over 15 years) required.
• Experience with SAP IS-U/CCS utility business processes in the areas of: Billing and Invoicing; Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics.
• Skills/Abilities: In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company.
• Leadership skills: analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group.
• Ability to manage employees in a unionized and salaried workforce.
• Knowledge of customer billing and accounting processes.
• Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.
• Excellent analytical, interpersonal, verbal and written communication skills.
• Proficient in SAP, Microsoft Excel, Word, and Power Point applications.
• Strong problems solving, prioritization, and project management skills.

Nice To Haves

• Master’s Degree.

Responsibilities

• Directs all Billing operations for NY (NYSEG) including following responsibilities:
• Manages billing processes, systems and vendors to ensure timely accurate bill issuance/revenue generation (~ 976K bills monthly for $3.3B annually).
• Manages billing back-office responsible for resolving outsorts, EMMAs, implausibles, bill adjustments, meter exchanges, price loads, and OOB invoices to ensure timely accurate bill issuance.
• Manages team of employees in Binghamton and a remote workforce.
• Responsible for project support including AMI, CRMB, CDG and Robotics Process Automation (RPA).
• Compliance with all NY Billing Regulations, SOX Controls, and CEO Certifications.
• Collaboration with NYSEG/RGE departments (Meter Services, Supplier Services, Regulatory, Appeals, Contact Centers, etc) to ensure timely accurate billing and customer communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees