Manager - Billing

Iberdrola•Orange, CT

1d•Onsite

About The Position

Directs all Billing operations for UIL Companies including UI, SCG, CNG, and BGC including the following responsibilities: Manage billing processes, systems, and vendors to ensure timely and accurate bills for all UIL customers and revenue generation (~ 8.5M bills for $3.7 B annually). Provide leadership and guidance in the management of four companies’ billing and revenue control activities in geographically divided locations. Coordinate work efforts and focus on achieving performance targets set for teams which include supervisors, analysts, and union employees represented by four different unions. Manage billing activities that include billing exceptions (outsorts, emmas, Implausibles) as well as bill adjustments, meter exchanges, price loads, and out of balance invoices to ensure timely accurate bill issuance. Manage testing support and review for accuracy of all rate changes for four UIL companies. Maintain a thorough working knowledge of all local, state, and federal policies, procedures, and regulations and how they relate to billing activities. Responsible for project support including Robotics Process Automation (RPA); implementation of new rates; low-income discount program; etc. Manage compliance with all billing regulations, SOX Controls, and other audit requirements. Provide supervision, coaching, counseling, and performance feedback to team members. Assist with routine personnel issues. Assist with the resolution of difficult escalated billing complaints as needed, identifying root causes and follow up action items. Collaboration with other business areas (Meter Services, Supplier Services, Regulatory, Review Officers, Contact Centers, etc.) to ensure timely accurate billing and customer communication. Maintain positive working relationship with all Companies’ union leadership and represent the Companies in contract negotiations. Establish and manage department budgets.

Requirements

Bachelor’s degree with 7 years relevant experience in credit & collections, finances, and/or billing operations (or significant and advanced experience in these fields for over 10 years) required.
Experience with utility business processes in the areas of: Billing and Invoicing; Dunning, Device Management; Front Office (including Electronic Bill Presentment and Bill Print); and/or Customer Information Analytics.
In depth change management skills and the ability to lead effectively in different work environments, geographies, and demographics both within and outside the Company.
The position requires developed leadership skills, analytical thought processes and the ability to work well with multiple groups including regulatory agencies, external stakeholders, end users, process owners and the IT SAP Support Group.
Ability to manage employees in a unionized and salaried workforce.
Knowledge of customer billing and accounting processes.
Ability to balance the administration of budgets, staffing needs, and performance management goals and objectives.
Excellent analytical, interpersonal, verbal and written communication skills.
Proficient in SAP, Microsoft Excel, Word, and Power Point applications
Strong problems solving, prioritization, and project management skills

Nice To Haves

The position requires developed leadership skills, analytical thought processes, and the ability to work well with other leadership within various business areas.
Demonstrated effectiveness facilitating teams across geographic areas and operating companies to integrate toward consistency when practical and feasible.
Proven ability to manage multiple strategic deliverables on-time.
Demonstrated ability to manage budgets and staffing needs in order to meet performance goals and objectives.

Responsibilities

Manage billing processes, systems, and vendors to ensure timely and accurate bills for all UIL customers and revenue generation (~ 8.5M bills for $3.7 B annually).
Provide leadership and guidance in the management of four companies’ billing and revenue control activities in geographically divided locations.
Coordinate work efforts and focus on achieving performance targets set for teams which include supervisors, analysts, and union employees represented by four different unions.
Manage billing activities that include billing exceptions (outsorts, emmas, Implausibles) as well as bill adjustments, meter exchanges, price loads, and out of balance invoices to ensure timely accurate bill issuance.
Manage testing support and review for accuracy of all rate changes for four UIL companies.
Maintain a thorough working knowledge of all local, state, and federal policies, procedures, and regulations and how they relate to billing activities.
Responsible for project support including Robotics Process Automation (RPA); implementation of new rates; low-income discount program; etc.
Manage compliance with all billing regulations, SOX Controls, and other audit requirements.
Provide supervision, coaching, counseling, and performance feedback to team members.
Assist with routine personnel issues.
Assist with the resolution of difficult escalated billing complaints as needed, identifying root causes and follow up action items.
Collaboration with other business areas (Meter Services, Supplier Services, Regulatory, Review Officers, Contact Centers, etc.) to ensure timely accurate billing and customer communication.
Maintain positive working relationship with all Companies’ union leadership and represent the Companies in contract negotiations.
Establish and manage department budgets.