Manager, Benefits

Inland Empire Health Plan•Rancho Cucamonga, CA

1d•Hybrid

About The Position

The Manager, Benefits is responsible for the administration and management of comprehensive employee benefit programs, including health, life, disability, retirement, wellness, and recognition initiatives. This role ensures effective communication and education of benefits offerings through materials, events, and digital platforms, while serving as a trusted resource for team member inquiries and issue resolution. The Manager oversees vendor and broker relationships, contract compliance, and billing accuracy, while maintaining adherence to federal and state regulations such as ERISA, ACA, COBRA, and HIPAA. Additionally, this position leads a team, fosters cross-functional collaboration, and aligns benefits strategies with organizational objectives. The Manager continuously evaluates industry trends to recommend enhancements, ensures audit readiness, and safeguards the confidentiality of team member data. The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Requirements

Minimum of six (6) years of Human Resources experience in the benefits administration of health/welfare and retirement plans for multiple carriers.
Minimum of two (2) years of leadership experience or in a lead capacity in a human resources environment.
Bachelor’s degree in Human Resources, Business, or relevant field from an accredited institution.
Knowledge of California state and federal laws and human resources principles, procedures, and practices.
Deep understanding of benefits administration, plans, programs, and systems.
Excellent verbal and written communication with critical thinking skills.
Strong computer proficiency and technical aptitude.
Skilled in Microsoft Office products, including Excel, PowerPoint, Word, Outlook, Teams, etc.
Outstanding interpersonal skills to build and enhance internal and external relationships.
Excellent time management skills.
Strong leadership and team management skills.
Ability to interpret and succinctly communicate information and data to various stakeholders.
Ability to demonstrate discretion, good judgment, tact, and diplomacy.
Ability to plan and set priorities.
Highly organized with the ability to manage multiple activities concurrently.
Ability to effectively deliver presentations in person and via virtual platforms.

Nice To Haves

Experience with fully- and self-insured medical plans.
Master’s degree from an accredited institution.
CEBS, PHR or SPHR certification.
Knowledge and experience with CalPERS or similar pension plan.
Experience with benefits administration for leave of absences.

Responsibilities

Manage and administer employee benefit programs and services, including health, life and disability, FSA/HSA, retirement/pension, wellness/recognition programs, voluntary plans, and EAP.
Develop and deliver clear communication materials for benefits enrollment and education. Lead in the coordination of the annual benefits fair, open enrollment, new hire orientation, and maintenance of benefits content on the internal portal.
Provides communication and guidance to team members regarding plan design, eligibility, and administration of benefits. Communicates with plan providers about plans and plan changes. Serve as a resource to team members for benefits inquiries and problem resolution.
Manage broker and vendor relationships, as well as applicable contracts and agreements. Maintain carrier contracts and retirement plan documents.
Manage the wellness and team member recognition and anniversary programs.
Oversee the validation and approval of carrier invoices and billing.
Manage staff, including developing, training, and performance management.
Collaborate with leadership to align benefits strategy with organizational objectives. Effectively work with cross-functional teams on projects and processes as needed (i.e., Finance/Payroll, Legal, IT, Marketing, etc.).
Maintain up-to-date knowledge of trends and best practices impacting all benefits-related programs; recommend enhancements to benefits programs.
Maintain and process accurate documentation for audits and regulatory requirements for reporting (i.e., ACA).
Ensure compliance with applicable federal and state regulations, including ERISA, ACA, COBRA, and HIPAA.
Preserve the confidentiality of Team Member data and information.
Hire, train, and manage support staff, while monitoring and evaluating outcomes. Conduct performance reviews of each team Member within IEHP guidelines.
Perform any other duties as required to ensure Health Plan operations and department business needs are successful.