Manager, Bankruptcy

Hyundai Capital America•Plano, TX

21d

About The Position

This role is primarily responsible for overseeing all activities for the Bankruptcy floor for their areas of responsibility. This position is directly responsible for creating strategies and structure to support achievement of Bankruptcy goals following Hyundai Capital America business practices and following all company policies and procedures. This Manager role is also responsible for supporting a coaching culture environment focused on incremental improvement in behaviors and performance. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Requirements

5 years auto finance experience preferred.
Experience leading high performing teams preferred.
B.A. or B.S. degree in Business or Finance preferred.
Strong written and oral communication skills - Must be able to communicate verbally to groups of all sizes. Must also be able to produce documents free of grammatical and spelling errors that are persuasive and logical.
Strong listening and interpretation skills. Ability to work with, lead and consult with all levels in the organization.
Must be highly organized and have a strong attention to detail.
Understanding of team dynamics and techniques to build strong teams.
Forecasting and data mining skills are preferred.
Working knowledge of call center technology. Must be able to extract call data from the automatic call distributor (ACD) in order to ensure customers are receiving appropriate service. In addition, must have working knowledge of automatic dialers.
Intermediate MS Excel skills are required; MS Access knowledge is a plus.
Reliable Home High Speed Internet required.

Responsibilities

Performance Coaching: Actively lead individual/team coaching sessions with a focus on developing relationships that encourage reflection and help team members to improve performance, personal effectiveness, and impact. Engage with team members in a proactive and positive manner during coaching sessions to co-create solutions through effective two-way conversations. Participate in department level performance coaching initiatives and individual coaching sessions with leadership.
Performance Management: Directly manage assigned Bankruptcy teams to drive optimum performance by holding team members accountable for performance and behaviors as outlined in Company and Department policies and procedures; including but not limited to attendance, performance, prohibited conduct, compliance, and quality. Collaborate with Employee Relations to ensure that proper corrective action process is followed in a timely manner and ensure all tracking mechanisms are updated and accurate.
Monitor daily performance and productivity reports for team and collaborate with department manager to address performance opportunities.
Adhere to Corrective Action Program guidelines and activities.
Effectively analyze data and develop actionable plans to address areas of opportunity.
Identify, communicate, and implement process improvement initiatives.
Encourage process improvement ideas from all employees within the department.
Collaborating with other departments, and other internal teams, to effectively manage initiatives
Support Projects and Department Strategies.
Responsible for maintaining the appropriate staffing levels by assisting interviewing/hiring activities
Responsible for maintaining and monitoring schedules to meet daily expectations in production
Collaborating with other departments, and other internal teams, to effectively manage project/strategies
Ensure department is compliant with weekly and monthly compliance audits.
Drive strategies and training initiatives focused on meeting monthly QM goals to minimize compliance violations
Identify trends and implement strategies to address behaviors observed by direct reports that do not support effective leadership and support of their team’s success.
Collaborating with Compliance for any related matters when applicable
Perform all other duties as assigned.