Manager - Back-End Revenue Cycle Continuous Improvement

Huron Consulting Services•Chicago, IL

14d

About The Position

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. The CI&I Manager will oversee junior staff responsible for conducting A/R and metric research, identifying trends, monitoring progress towards metric goals, and collaborating with operational leaders to drive shared accountability toward A/R improvement. The CI&I Manager is expected to provide strategic thought leadership to cross functional project teams, stakeholders, and senior leaders. POSITION SUMMARY Huron Managed Services is currently seeking a Manager of Continuous Improvement and Insights (CI&I) to support several of our managed services clients. The CI&I Manager will provide strategic data and reporting to financial clearance, registration, and hospital revenue cycle operations leaders across the system. The CI&I Manager will focus on providing critical insights to address root cause issues impacting A/R and metric performance, to drive financial and operational improvement. The CI&I Manager will oversee junior staff responsible for conducting A/R and metric research, identifying trends, monitoring progress towards metric goals, and collaborating with operational leaders to drive shared accountability toward A/R improvement. The CI&I Manager is expected to provide strategic thought leadership to cross functional project teams, stakeholders, and senior leaders.

Requirements

Current permanent U.S. work authorization required
Bachelor's degree required
Limited travel required
Proficient in Microsoft Office (Word, PowerPoint, Excel)
Direct supervisory experience
6-8 years of healthcare operations leadership and/or consulting experience

Nice To Haves

Relevant hospital revenue cycle experience directing a department and/or team-based projects with a focus on process re-engineering/performance improvement initiatives and change management, OR Project leadership and workplan management experience within a consulting firm setting with a focus on hospital or physician revenue cycle, denials management, or patient access services
Possesses strong operational understanding of revenue cycle processes
Strong understanding of revenue cycle metrics and the levers that drive them in the patient access, patient financial services, and HIM/coding environment
Ability to design and apply conceptual models to business problems to understand issues and support with reporting and analytics
Effective and efficient organization and planning skills with the proven ability to manage complex multi-workstream performance improvement projects, while delegating and overseeing the work of junior team members
Proven analytical and critical thinking skills required to synthesize complex data sets and interpret qualitative and quantitative data and trends to implement recommendations resulting in measurable performance improvement and successful organizational change
Impactful and professional written and verbal communication set clear project team direction, develop key deliverables, escalate risks, and influence key stakeholders inclusive of client and internal senior leadership
Ability to collaborate with team members and client counterparts to understand business challenges, adapt implementation methodologies and approaches to ensure results align with client’s business objectives
Team leadership experience including building talent, training, supervising, coaching/mentoring, and performance management

Responsibilities

Analyze, interprets, and summarizes pertinent revenue cycle data components, and monitors performance against Key Performance Indicators (KPIs) to identify process improvement opportunities
Conducts risk assessments to achieving KPI targets, reports identified risks to management, and provides recommendations for mitigation of risk
Extrapolates market and payer trends and coordinates with operational leaders, managed care, vendor management, and other relevant stakeholders to support development of action plans to attain top decile metric performance
Develops and manages A/R and performance improvement issues logs, quantifying impact of improvement initiatives, as well as prioritization of solutions within a functional area
Supports execution of metric improvement solutions by providing operational leaders with necessary data and insights to take targeted actions
Facilitates cross-market collaboration and issue resolution, leveraging system-wide exposure to derive and support delivery of optimal solutions
Prepares status reports and action-oriented summaries for executive leaders across the system
Attends and co-lead metric and project calls with Senior Management and support staff
Critically evaluates overall A/R management strategy with the objective of continually enhancing operational improvement and embedding consistent processes to sustain best known practice solutions
Utilizes enhanced analytical tools for high volume, complex analyses, to provide critical insights and process updates based on analysis and collaboration with operational leaders