Manager Automation

HCA Healthcare•Nashville, TN

About The Position

Introduction Do you want to join an organization that invests in you as a Manager Automation? At HCA Healthcare, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications What makes the Information Technology Group unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in a number of industries, we in ITG apply them specifically to the noble cause of healthcare. We are "Healthcare Inspired." It is this guiding vision that pervades and positively influences every level of our organization. It shapes our mission, defines our values, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. As a part of that, we exist to Raise the bar, Unlock possibilities, and Care like family. The HCA Healthcare ITG Manager of Automation is primarily responsible for driving the execution and delivery of high value enterprise automation solutions; as well as for the evaluation, selection, implementation, and support of enterprise automation technology and platforms. The Manager may use their staff to define solutions for enterprise impacting automation ideas, develop those solutions using the appropriate technical framework, and provide ongoing support through the automation lifecycle. The Manager may also implement, support, and maintain enterprise automation platforms for use by an ever growing enterprise development community. The Manager of Automation, develops, coordinates, recommends, and implements how their teams will assist in achieving the goals and objectives of their assigned business line(s), overall ITG, and the company. They frequently meet with other ITG and Corporate department management, and may meet with company senior executives. The Manager of Automation: - Drives execution of the automation projects and technology within and across business unit engagements - Drives adoption of the company automation strategy and simplification processes - Maintains a working knowledge of automation goals related to the business lines supported - Maintains a current knowledge of the issues facing both information systems and healthcare industries - Routinely provides creative and innovative ideas and approaches that will improve the automation delivery and support of HCA Healthcare - Independently and in conjunction with other ITG or corporate departments, works to achieve company automation goals and to create platform and development standards and policies to refine the ability to reach and maintain said goals. - Ensures that functional area(s) deliver products and services effectively, develops its staff and capabilities, follows processes and standards, builds and expands relationships with key stakeholders, and plans and allocates resources to meet ITG goals. Direct reports to this position may include: - All levels of Automation Analysts responsible for the support of Automation platforms, automation development initiatives, and support of the enterprise automation development community - All levels of Automation Engineers responsible for solution design, development, testing, deployment, and ongoing support of enterprise automations - All levels of System Engineers responsible for implementing and supporting enterprise automation technologies and platforms to include public/private cloud, SAS, and on-prem implementations At HCA Healthcare ITG, you WILL influence patient care. Every process, technology and decision matters.

Requirements

Bachelors Degree - Required
7 or more years of Relevant Work Experience including experience in Information Technology, Healthcare and Process Improvement - Required
3 or more years of experience in Management - Required
Exceptional interpersonal skills to interface with all levels of the organization - Required
Results oriented with an eye towards business results as the objective of automations - Required
Exceptional written and verbal communication skills - Required
Exceptional customer service skills in a team-oriented, collaborative environment - Required
Demonstrated excellent analytical skills and problem solving abilities - Required
Demonstrated leadership skills in dealing with peers and associates - Required
Demonstrated ability to effectively direct and achieve a multitude of objectives simultaneously - Required
Demonstrated ability to successfully manage vendor relationships - Required
Demonstrated excellent project management leadership abilities including managing complex projects and utilizing project management tools - Required
In-depth knowledge of Information Systems for healthcare or a related industry - Required
In depth knowledge of all applicable systems as assigned - Required
Proven managerial and administrative skills - Required
Ability to make independent decisions - Required
Ability to judge problem severity and use discretion in obtaining services as needed - Required
Proven ability to effectively navigate a highly matrixed organization - Required
Willingness to take appropriate risks in order to capitalize on opportunities - Required
Proven ability to remove barriers and enable teams to complete objectives - Required
Proven ability to quickly earn the trust of sponsors and key stakeholders, lead and inspire teams, set direction and approach, resolve conflict, deliver touch messages with grace, execute with limited information and ambiguity - Required
Experience in running and developing Agile teams - Required
Knowledge of architectural principles - Required
Ability to leverage technical metrics to drive effective business decisions - Required
Experience in partnering with and leading internal and external technology resources in solving complex business needs - Required
Knowledge of industry technology language development trends - Required

Nice To Haves

Six-Sigma Green Belt - Preferred
Demonstrated experience with process improvement/re-engineering - Preferred
Experience with various resource models such as managed services and staff augmentation models - Preferred
Knowledge of microservices architecture and distributed systems - Preferred

Responsibilities

Direct strategic development, management and deployment of automation development across business lines
Ensure application design to manage and maintain data security and integrity
Ensures the utilization of software release management
Deliver software, infrastructure and architecture that meets the needs of automation stakeholders
Implement mechanisms to monitor, manage and provide progress on all software development activities
Ensure the on time and quality delivery of software development projects
Develop and maintains internal and external IT support systems
Create, implement and maintain a continuous improvement plan for automation development
Drive consistent standards and approaches throughout the development teams
Provide enterprise consultation on automation best practices and development
Prepares specifications of a highly technical or complex nature.
Engage ITG and corporate business functions in Process Improvement/Re-Engineering for the purposes of automation development
Bring innovative new ideas to solve complex technology problems
Develops and executes on training and certification program for automation technology and platforms
Maintains, monitors, and executes standards for automation platform use
Serves as primary point of contact for automation technology and platforms
Maintain and exceed operational targets, service-level agreements, schedules, quality or cost requirements
Make long-term and short-term decisions in relation to platform/technology development strategies as they relate to the overall business strategy
Perform reviews to ensure enterprise and architectural standards and processes are followed
Review and analyze automation technology trends for application in the HCA Healthcare environment
Deploy and evangelize new automation technologies across the enterprise
Ensure the support of enterprise development community through engagement, development support, and platform availability
Prepares specifications of a highly technical or complex nature.
Manages costs and expenditures to department budget to include labor, contracts, vendors, and software
Engage ITG and corporate business functions in technology evaluation, consultation, and investment decisions
Conduct interviews and participate in hiring of new employees
Conduct performance reviews, performance management interviews, career development, and coaching/mentoring activities
Ensure routine training assessments and fulfilling activities
Establish staffing goals and criteria for team
Participate in building functional core competencies and disciplines to support the needs of the business
Participate in resource planning, recruiting, and allocating resources to meet the demand of automation projects and intradepartmental efforts
Identify internal training/staff development needs. Ensure ongoing training mechanisms are in place and ensure procurement of new resources to meet identified needs
Lead efforts to develop and/or optimize existing processes and procedures
Led efforts in aligning tactical and strategic efforts with business expectations in congruence with department guidelines and parameters
Builds relationships and works closely with business lines, ITG development teams, ITG leaders, vendors, professional organizations, consultants, and staff
Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area managed to ensure effectiveness, efficiency, and servant leadership
Utilizes relationships and data analytics to ensure automation stakeholders have visibility into program health, customer challenges, and issue escalations with a goal towards raising the collective level of excellence
Works with automation stakeholders to build community of practice focused on shared experiences and peer learning
Maintains relationship with Lean Six-Sigma community and Process Innovation team for automation support and opportunities
Provide after-hours management on-call support including weekends and holidays as needed
Provide management level support for situations involving critical service impact
Provide oversight and technical expertise to staff and other business partners involved in the process of supporting high complexity or escalated issues.
Participate in major events and/or large problem efforts between multiple divisions, vendors, and ITG resources
Actively participate in and provide oversight to communications needs and expectations for customers and stakeholders

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.