Manager, Applications Support (IT)

DaVita Kidney Care

1d•Hybrid

About The Position

The Production Applications Support Manager position is responsible for the high-level success of Production Applications Support teams. This will include guiding project management, time management, coaching, training, organizing and planning. They will need to assure the team goals are met and establish new goals and motivators. Managers are expected to maintain a healthy in office schedule during business hours to facilitate team communication, with the option to work remote as needed. This position ensure the team’s quality of work and continued improvement. Manage a team(s) of Production Application Support analysts, administrators and engineers who support the Windows and Unix based technologies and applications in DaVita. Build, coach and manage leaders to promote structure and quality within our teams. Lead, manage and monitor all aspects of upgrading, repairing and replacing a server in our Clinic environment and to ensure efficient operations. Manage proactive support solutions, to include alerting, related to our teams responsibilities. Ensure and provide objective evidence that proactive and reactive software and hardware maintenance is being performed to DaVita standards. Manage our customer requirements around application health and insuring our support meets expectations. Manage escalations and customer service issues through to successful resolution. Prioritize and provide a balance between operational duties and project related activities. Collaborate with other IT organizational teams in support of enterprise wide goals. Other duties as assigned. What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe. To learn more about what it means to be a part of our Village, visit Careers.DaVita.com. DaVita is an equal opportunity employer- Male/Female/Veterans/Disabled. To learn more about what this means click here. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Responsibilities

guiding project management
time management
coaching
training
organizing and planning
assure the team goals are met and establish new goals and motivators
maintain a healthy in office schedule during business hours to facilitate team communication, with the option to work remote as needed
ensure the team’s quality of work and continued improvement
Manage a team(s) of Production Application Support analysts, administrators and engineers who support the Windows and Unix based technologies and applications in DaVita
Build, coach and manage leaders to promote structure and quality within our teams
Lead, manage and monitor all aspects of upgrading, repairing and replacing a server in our Clinic environment and to ensure efficient operations
Manage proactive support solutions, to include alerting, related to our teams responsibilities
Ensure and provide objective evidence that proactive and reactive software and hardware maintenance is being performed to DaVita standards
Manage our customer requirements around application health and insuring our support meets expectations
Manage escalations and customer service issues through to successful resolution
Prioritize and provide a balance between operational duties and project related activities
Collaborate with other IT organizational teams in support of enterprise wide goals
Other duties as assigned